Cozy Bel Air Home - Walk to Main Street Shops

Reviews

• Does not feel safe

  1/5

  We arrived at the property several hours after check-in time. Once we determined which of the 5 entrances to the unit to use for entry, we were dismayed to see both bedrooms had exterior keyless entry doors. Not comforting as a parent. While I was trying to process the many entrances, someone let themselves in our unit and proceeded let themselves enter the laundry room through our unit. We were gobsmacked and trying to understand why someone walked into our unit without care when another person did the same thing. According to the owner, the visitors were the cleaning crew who should have used the exterior entrance to laundry but they did not. They also said we should have told them we were at the unit so that would not happen however I was not confident with this since the cleaning people did not stop walking in once they saw us. We were barely there 5 minutes with all the confusion so no time to call - even though our instructions were to call if any problems. Needless to say, we booked a hotel and did not stay at this place. We felt very unsafe especially with the 5 doors (4 are exterior) to the unit, the unexpected guests using laundry, and keyless entry for both bedrooms from the exterior. To top it off, the musty smell from the crawl space was not appealing. Find another place to stay - the owner was not willing to compromise and return any of our money.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Joelle, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review:
  - We walked you through accessing the home over the phone and made it very clear which door was the main entrance.
  - The other exterior doors have keypads that were never set up, so there would be no way to access these doors from the outside, as we mentioned to you during your trip. The area is very safe and the home is secure.
  - Our cleaning team was in the process of cleaning the unit next door and we apologize for any confusion here.
  - We always work with both guests and homeowners when issues arise and apologize that we were unable to come to the resolution you were hoping for based on the documented issues. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!