Arts & Design District Condo: Steps to Monon Trail

Reviews

• Lovely

  5/5

  Great location. Will book again!

  *This review was originally posted on Vrbo

• Such a great location!

  5/5

  My daughters and I came here to visit a friend and wanted to stay somewhere near her with plenty of walkability. We couldn’t have found a better location. The condo was very cute and had everything you could need. The beds were also very comfy. There are a lot of steps involved, though, so factor that in if you have mobility issues

  *This review was originally posted on Vrbo

• limited amenities

  3/5

  Location 10, parking 0, tv 0, occupancy 4 people not 6, garage had someone occupying it while we were there. Creepy.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Richard Barry, the right vacation home is everything, and we're sorry to hear that some aspects of your stay didn't meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - The unit is located on the 2nd and 3rd floors of the building, with a commercial tenant occupying the 1st floor
  - Regarding the TVs, the listing specifies that the unit is equipped with Smart TVs and Roku-enabled TVs for streaming, along with local channels via antenna. Clear instructions are provided near the remotes. We understand this setup might differ from what you're accustomed to, and we're sorry for any frustration this caused
  - The unit is advertised as having occupancy for 6 people, with two bedrooms and three beds (2 Queens and 1 King), along with additional sleeping options on the main floor
  - As for parking, the listing does outline the availability of two free 24-hour public parking garages nearby and ample street parking. We’re sorry if this wasn't as convenient as you’d hoped
  
  Thanks for taking the time to share your thoughts. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests!

• Great location. Property needs a refresh. Really

  4/5

  Nice location. Jeff was very responsive. The property needs upgrade help. The plumbing everywhere is terrible and needs replacement. Plugged aerators, kitchen faucet feels very loose and is plugged by corrosion. Living room fan not functional. Kitchen fan controls are wonky. Some lights need replacement. Water leak stain in ceiling needs repair and adds to the feeling of poor upkeep. Laundry room door falling off runner. Laundry machines have a moldy smell. I just feel for the price paid, this place should be 100 % ready. And yes, if I had complained to Jeff, I suspect he would have fixed things, but is that my job? Do I want people in my rental fixing things while I’m there? And just note, this property was expensive for what it is. We will rent again in Carmel, but not here.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Robert, the right vacation home is everything, and we're disappointed if this wasn't the one for you.
  - We are here for all our guests, and I see your point maybe it's not your job and we would not have wanted to disturb you while at the property. But we welcome all feedback and if you had let us know you were unhappy and shared these things maybe there is something we could have done to make things better without disturbing you.
  - We have verified and there is no corrosion on the kitchen faucet or any other plumbing fixture in the unit your statement is incorrect.
  - The living room fan was checked out after your departure and found to be working perfectly fine, maybe you didn't know how to operate it.
  - The water leak stain cause has been repaired and a business decision was made not to repaint the area of the stain, we did not think it was necessary.
  - Sometimes guests inadvertently knock the Laundry room door off the runner and do not place it back on the runner. We have never had any complaints about the laundry machine having a moldy odor and we have never noticed an odor ourselves.
  We look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we are known for."

• Great Location

  4/5

  Perfect location for a mother/daughter getaway. Does need some updating for the price - holes in furniture and comforters - bathrooms also need some attention. We had a wonderful stay though - great shopping and restaurants.

  *This review was originally posted on Vrbo