Cozy Young Harris Condo Near Lake Chatuge!

Reviews

• Communication and cleanliness issues

  2/5

  I would not recommend this property until the owner puts a new automatic lock on the door. The current one does not open and close properly yet the manager said the owner will not change it. The number that we were given for the contact person was not the correct number therefore when we called multiple times when we were locked out at 9pm with 2 small children no one answered. We had to submit a complaint to get anyone to reach out to us. The whole place is dusty and the bath mats were filthy. The cleaning team definitely needs to spend more time on the unit. The size and location were good for what we needed but we definitely won’t be staying again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Katherine, we appreciate your feedback and are genuinely sorry to hear about your dissatisfaction with your recent stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We have contacted a locksmith to replace the lock shortly. In the meantime, we will ensure that a key is readily available for our guests. We sincerely apologize for any inconvenience you experienced.
  - As for cleanliness, we haven't had any issues with cleanliness in the past, but we'll ensure this doesn't happen again.
  We appreciate your review, and we hope to host you again in the future and provide a more enjoyable experience.

• Mountains were beautiful

  5/5

  Great weather and great times were had

  *This review was originally posted on Vrbo

• A Disappointment

  2/5

  Should have believed the door access reviews- arrived and couldn’t get in. Called ‘Tiffany’ with Evolve- no answer…. Arrived at 7:28 PM, ‘Taylor’ called at 8:10 and helped with a common access code- which worked. Last 7 of my cell did not. No directions, locked out after three tries but had to one more time…. My daughter and I had taken all our things back to the car and we were headed to her dorm room when she called.

  Next list- dishwasher broken, refrigerator door broken- slings completely to the side of the fridge.

  - obvious that it had not been cleaned for a little while (pink ring in toilet, dust), trash cans with ‘stuff’ that had run down the did in one bathroom

  - my daughter was a little freaked out by the urn on the kitchen shelf behind the sink

  - zero ‘guest niceties’ except a few coffee pods, no Kleenex?

  - found a bag of sugar stuck to a shelf in the kitchen, expired spices and other things

  - front door frame cracked where obviously another guest couldn't get in and the door DOES NOT close properly unless you set the bolt lock

  - floor is sloped toward the center of the entire building

  Fireplace was nice, beds OK and good TV.

  I have traveled all over the world and used multiple properties by these types of groups and have never been this disappointed. This took the prize for a leasing company - Evolve- and an owner that wants the $$ but could care less about their guests.

  My daughter has 4 years at Young Harris and never again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Michele, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:
  - Thank you for taking the time to share your experience. We have carefully reviewed your feedback, and appreciate your honest assessment of the property. We regret that your stay did not meet your expectations and that you encountered certain issues during your time here.
  - We sincerely apologize for the inconvenience you faced with the door access upon your arrival. We understand this must have been frustrating, and have since taken measures to ensure that this matter is thoroughly addressed and resolved immediately. Additionally, the issues with the dishwasher and refrigerator have been attended to and rectified since your stay.
  - Furthermore, we have taken your comments about the cleanliness of the property seriously and have initiated discussions with our cleaning service to ensure that the highest standards of cleanliness are maintained at all times.
  - Regarding the decor and amenities, we understand that personal preferences may vary, and apologize if certain aspects of the property did not meet your expectations in this regard.
  Your feedback is invaluable, and we assure you that we are taking the necessary steps to address the issues you have raised to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay in the future.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Door code entrance

  2/5

  The door on the entrance was terrible. I left a day early because I couldn’t stand the door code keyless entrance. 3 out of 5 night I stayed I had to call to get help to get in the door. The owner had to unlock the door for me after I contacted Tiffany. The second time the owner could not be reached so out of desperation Tiffany gave me her override code to get me in. At that time she informed me if I entered my code more the three time I would be locked out. The 3 time I entered my code twice it didn’t work, I entered the override code and that didn’t work either. I contacted Tiffany and did not receive a call until 2 hours later. In the mean time I tried the override code one more time and was able to get in. It was more than annoying to have to wait out in the heat trying to get help. My husband is blind and we are both on medication and it make our stay horrible. The condo was very nice and very comfortable, but the owner need to fix that door pad.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi there, we want our guests to rest easy when they stay with us, and we sincerely apologize you experienced access issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We're sorry that you experienced so much stress and difficulty when attempting to access the property. We take pride in the hospitality experience that we provide and we want each guest to enjoy their stay without difficulty
  - We are looking into the issues with the door code and we will fix this to avoid future problems. We'll also look into creating a backup plan for the keyless entry in case future guests do have any issues
  Thanks for your valuable feedback as we continue to improve for future guests!

• Amazing!!!

  5/5

  We spent a long weekend in this condo and it didn't disappoint! Very well maintained community and condo with wonderful furnishings and amenities. We felt safe and it was convenient to restaurants and shops with a short drive. I think the view would be beautiful in the Fall. Will definitely choose this location again!

  *This review was originally posted on Vrbo