Waterfront Rancher Retreat - Exotic Bird Haven

Reviews

• Bloomingdale VRBO

  4/5

  Property layout and number of living areas is great. Rooms were good size. The property was clean. Master bathroom nicely updated. Kitchen was sufficiently stocked and we liked that there were some pantry items. Communication with property manager was great.There is only one key and not a keypad to enter the property. This is inconvenient with people leaving or coming back at different times.Rugs and couch/couch pillows could use some refreshing. Rugs are dated (inside and out). The couches are comfortable but there are stains.Sitting area by the pool is not covered - just something to be aware of as it rains frequently and then there is no option to sit outside. Outside furniture is ok but given it gets wet frequently, sufficient. Pool chairs were fine.Area between pool and house could definitely use some power washing. All in all, we enjoyed our stay.

  *This review was originally posted on Vrbo

• Nice house!

  3/5

  We booked the house for the 2nd time and for 2 weeks because we like the area (not neighborhood). The neighborhood is not that nice, but we know the area well. Yarila answered our messages always on time, she is a good comunicator. The house is pricy for what it offers. It is very nice decorated (sofa needs a deep cleaning), but the maintenance team is not very good. The pool floor was broken, the light on the grill too and nobody came to fix it therefore we fixed the light after a week waiting. The grill (BBQ) and oven (kitchen) were dirty. The cooking stove is completely scratched. The drain that is at the entrance of the lanai to the living room was clogged, a puddle formed and they did not come to unclog it.

  There is an iron but not an ironing board. The kitchen does not have dishware. Not a single salad bowl ( we used the kitchenaid plastic bowl for our salads. There isn´t a kitchenaid, only the plastic bowl), not a single coffe spoon (only tablespoons), not a single serving platter (only cookies baking trays for oven), no scissors and just 3 glasses for wine. Plates, forks, knives and tablespoons enough. This is a home for people who do not cook or for shorter stays, definitely not a house for 2 weeks. It is located very close to grocery stores, restaurants, malls,...

  Manager's Response:

  Hi Patricia, your review is appreciated, and we're thankful for your time sharing your experience. Upon reviewing your feedback, we've connected with the homeowner, who wanted to address a few points:
  - Thank you for returning to our property. We apologize for any inconvenience you experienced regarding missing European-style items.
  - In response to your feedback from your previous stay, we've made improvements. We doubled our silverware supply by adding a new set and acquired extra glassware.
  - We can explore the possibility of providing a specific coffee spoon, as you mentioned. Regarding the light bulbs, we promptly delivered a replacement order to your door, and we hope this resolved the issue to your satisfaction.
  - We appreciate your feedback about the ironing board, which was found in the garage. To ensure greater convenience, we will relocate it to the same closet as the iron.
  - The pool drain is functional, but during heavy rain, like the downpour we experienced, it may take some time to fully clear the excess water. 
  - Our cabinets are well-stocked with a variety of dishware, including plates, bowls, coffee mugs, and glassware. There's plenty for all guests, and extra-large bowls for various purposes can be found in the dining room and under the cabinets.
  - Our exceptional cleaning crew will address your concerns regarding the cleaning items, and we will also investigate the missing scissors, which should typically be found in the knife block. 
  Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns.

• Needs some work and cleaning.

  4/5

  The house overall is beautiful. Oven did not heat. AC was not working. It was 80 degrees in the house when we arrived. At first we were told it would be the next day but we were traveling with 2 veterans with ptsd so they had a hvac company come out around midnight. It was worked on but we could only set ac to 72 so it wouldn’t stop running again. There were dirty towels in the basket in bedroom when we arrived and the shower curtain was moldy in master bathroom. Couch cushions were dirty also. We paid way to much of a cleaning fee and for this house for anything to be dirty or the problems we had.

  *This review was originally posted on Vrbo

• Perfect vacation retreat

  5/5

  This home was perfect! It is very obvious that the owners take pride in this property. Everything was clean and beautifully decorated. The house is more beautiful in person than what is reflected in the pictures. Everyone in my party of 7 enjoyed the pool and house. The open floorplan allowed everyone to have their own space. There are several places to sit down to enjoy a meal or just relax outside. We will definitely return to this home on our next visit to Tampa.

  *This review was originally posted on Vrbo

• Property manager was rude

  3/5

  This house needs some maintenance. It is really clean, but the long term maintenance is not being done. There is mold and overgrown foliage in the pool area, all of the pool stuff is broken. The rugs need replaced, toilet paper holders etc. it looks like someone is doing a great job cleaning but the owner never visits. Rather than a code for entry everyone has to share one set of keys for the week. When I asked if we could use the lockbox the property manager suggested we leave the keys under the mat. One of our guests locked his keys in his car on Easter Sunday. We checked out on time and he sat on the porch and waited for AAA and she cussed me out at 1pm on Easter Sunday because he was sitting on the porch waiting. The house was vacant. I would not rent again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Sally, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  "Thank you for reaching out. We do have a great report for you. Over the summer the entire pool was drained and re-surfaced as well as the entire pool deck. It looks wonderful!
  -We appreciate your feedback on the rugs. They are less than 2 years old, but we will look into that and evaluate each rug.
  -The owner does in fact come to the house multiple times a year to make sure the property is stocked so that the guests have a wonderful stay.
  -If there is something you felt you lacked during your vacation, we encourage you to reach out. We would love to hear your feedback on if we could provide anything more.
  We try to go above and beyond in what we provide. Thank you for the review and have a wonderful day!"