PCB Duplex w/ Patio - Steps to Beach!

Reviews

• Not great

  2/5

  Thankfully there's a washer and dryer so we were able to clean the sheets the first night we were there instead of contacting the property at 10pm. We found tons of hairs on the sheets, what looked like people and animal hair and some stains. We also found hairs on the wash cloths. The floors were dirty and the house has a damp/musty smell, especially when the air isnt running, it didnt smell clean. The shower handle was broken off, the toilet was left dirty with matter in it, and the shower liner was ripped pretty bad. We found a handful of different roaches while there as well. Thankfully there is a Dollar General in walking distance so we were able to purchase supplies to make it work for the weekend. It was bike week so choices were limited at last minute and we had our dog there so we didn't contact anyone because we didn't want to be kicked out with all our stuff inside so they could address the issues that should have already been done before our arrival. No one has yet to email me back afterwards though. For dog owners, the walking areas aren't great, tons of sand spurs that get stuck in their skin/paws so take caution. .

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for your feedback. We’re sorry to hear about the issues you mentioned and wish you had contacted us or Evolve during your stay so we could have resolved these concerns promptly. Our goal is to provide a clean and comfortable environment, and communication is key to ensuring your experience meets expectations.
  
  To clarify, the sheets were newly replaced prior to your arrival, and our cleaning team conducts a detailed walkthrough, including photos and videos after each cleaning, to confirm the home is ready for guests. There were no signs of pests during the walkthrough, but we take these claims seriously and will conduct a follow-up inspection to ensure everything remains in excellent condition.
  
  We also appreciate your feedback about the walking areas for pets and will consider ways to improve this experience for future guests traveling with dogs.
  Thank you again for bringing these matters to our attention. We truly value guest feedback and will use it to continue enhancing the guest experience.

• Planning on coming back!

  5/5

  Wonderul stay, terrific property manager, and great location. If I could've stayed longer, I would've. Highly recommend!

  *This review was originally posted on Vrbo

• Great stay

  5/5

  Our stay was excellent. The rooms were very accommodating. Will definitely rebook.

  *This review was originally posted on Vrbo

• Just go somewhere else

  1/5

  First of all it was not cleaned prior to me arriving but I'm still charged the $150 cleaning fee, little flying black bugs, also encountered roaches in the bathroom. When I arrived there was dirty sheets, towels, etc every where, pee all over one toilet, poop on the ridge of the other.. there was urine on one of the sheets that was on the blood and a medium sized blood stain on the bed sheets, dog poop in the back yard, not to mention NO TOILET PAPER. The 2 wash cloths there was (that were "clean") have been used to much they're stained brown in the middle. I definitely do not recommend this place. There are better out there for the same price.

• May 3-6

  2/5

  I had made arrangements to check in about an hour earlier, but when we got to the room there was no one there and the place was trashed. I called the check-in person they said they were on the way. I took them about 30 minutes to get there and then it took them a whole long time to clean. We also had our pets with us and we had to go sit in the back in the heat and there was dog feces all over the place. The dryer had something wrong with it and a piece came out of something at the event filter and damaged a couple shirts when we used it. I found dog feces around the couch and other places. The check-in person was supposed to come Friday evening with laundry detergent and an AC filter but we never got those items until Saturday evening. I sent her a message when we were checking out about the dryer and took a picture but never had any response back. I took pictures for myself of how my wife and I left it when we checked out. It was a whole lot better than when we were there.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi William, thanks for taking the time to leave your review. We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - The cleaners let us know you arrived 3 hours early, and that you made them feel rushed to leave, so they were unable to completely clean the home
  
  - Additionally, they were given the impression that you were happy with how they left it. If you had concerns about the cleanliness, bringing it to our attention would have helped resolve the issue
  
  - We have a long-standing professional relationship with our cleaning team and they take pride in making sure our property is cleaned before every arrival
  
  We truly go above and beyond for our guests and are confident that future guests will have excellent stays. Thank you again for your feedback.