Pet-Friendly Fort Myers Home w/ Heated Pool!

Reviews

• Relaxing house

  5/5

  We didnt realize the location of the house was as far away from the beaches as it is. The house was accurately listed and very relaxing

  *This review was originally posted on Vrbo

• Very clean

  5/5

  Lovely home with plenty of room. Everything was spotless and it was well equipped.

  The pool is beautiful and the bird watching in the mornings was splendid.

  I would definitely stay again.

• Very comfortable, spacious & peaceful home!

  5/5

  Very spacious and comfortable house! We enjoyed the home very much. We did not get to use the pool. I don’t think the pool service cleaning had been there in a while or did not do their job well. The pool itself was very nice, however I don’t think it had been skimmed in a long time. We tried to skim it but it was a loosing battle. Otherwise it’s a great home!! We really enjoyed the lanai especially at night & in the morning! Tons of ducks & birds, very peaceful and pretty!! Would absolutely stay again!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Christina, Thank you so much for the nice review, we really appreciate it and work hard to make sure our property is clean and ready for each guest. We are so sorry about the pool, it is unacceptable that it was in any condition other than clean. We have taken steps to ensure that this does not happen again and have hired a new pool cleaner. Thank you for the heads up and the review."

• A wonderful stay!!

  5/5

  What a beautiful house, we thoroughly enjoyed our stay here. Tastefully decorated with great decor throughout! The king bed was super comfortable. The outside patio and pool area was the best part (especially as we paid extra for heating the pool) and we spent lots of time here. Lots of things included; beach towels, beach chairs, pool toys, coffee, cooking oil, laundry detergent, dishwasher tablets, dish soap and lots more. We would definitely stay here again! The description suggests the house is for 8 people however, I feel the house is designed for 4 with only 4 seats around each table etc!

• Nice house. Pool heat was frustrating. Two smoke detectors with low batteries upon arrival,

  3/5

  This is a nice house and I would consider going back if I am in the area. Plenty of rooms, grill, and pool.

  I did have several issues:

  1. Getting the heat to the pool turned on was very frustrating. Initially, when I booked the reservation, there was an option to pay $84 to have the heat to the pool turned on. I clicked on that option. Apparently, there is a subsequent email sent to you to confirm that you want the heat on. I did not see this email as it went to my spam. When I got to the house, we could tell the heat was not turned on. I replied to the email found in my spam, and I replied to a text message I received about the heat. I was told the heat would be turned on first thing in the morning. At 1130am, I received a text message that someone would be out today to turn it on. At 4pm, I received a call to see if i still wanted the heat turned on. I declined as my stay was ending the following day and the pool would not be heated by then. This was frustrating as we did not have a pool for the short trip we had.

  2. This was just bad luck, but two separate smoke detectors had low batteries and were chirping. I had to remove the detectors for my stay as I did not carry back up AAA and 9V batteries.

  3. It did state to clean the grill off after use, but there was no grill brush that I could find.

  Manager's Response:

  Charles, I hope this message finds you well. We sincerely apologize for the inconveniences you encountered during your recent stay, and we truly regret that we fell short of meeting your expectations. Your feedback is invaluable to us, and we have thoroughly investigated each concern raised. Here is the information we gathered:
  
  Pool Heat Issue: We want to extend our sincerest apologies for the oversight regarding the pool heat. Upon receiving notification from Evolve, we immediately contacted our property manager to rectify the situation. Unfortunately, the pool heat was not activated until the end of your stay. We acknowledge the inconvenience caused and hope that the credit offered has helped alleviate any discomfort.
  
  Smoke Alarms: We appreciate your diligence in bringing up the smoke alarm issue. The batteries were replaced in August, and there were replacement batteries available on the property. We understand the importance of a properly functioning smoke alarm and are taking steps to ensure future guests do not encounter similar issues.
  
  Grill Brush: We're sorry to learn that you had trouble locating the grill brush. Before your stay, a brush was placed on the side of the grill for your convenience. We regret any confusion and appreciate your patience.
  
  Your feedback is instrumental in helping us improve, and we are committed to addressing these issues to enhance the overall experience for our guests. We genuinely value your stay with us and hope you consider giving us another opportunity to provide you with a seamless and enjoyable experience in the future.
  
  Once again, we apologize for any inconvenience caused, and we appreciate your understanding.