Kissimmee Home w/ Game Room: 3 Mi to Disney!

Reviews

• Cleanliness was Sub-Par!

  3/5

  The drawback was the lack of cleanliness. Although to the necked eye it appeared spotless but some of the pots and pans still had food residue although they had been through the dishwasher. There was only one washcloth & hand towel for each bedroom; the first night, only one person per room could shower. Almost all the tubs, showers, and sinks had hair in them. I swept up used Q-tips under the oven in the kitchen. The towels need replacing; most of the white towels were a dingy shade of cream. The lanai furniture needed cleaning; the tables were filthy with pollen, and the deck floor was scattered with leaves. Ultimately, we had to go to Walmart to buy cleaning supplies before we could shower and use the house fully. Overall, the house was very comfortable. Suggestion: a professional cleaning service. I believe it reasonable to refund the cleaning fee.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Crystal, thank you for sharing your feedback. I’m glad to hear you found the house comfortable, but I’m sorry that aspects of your stay didn’t meet your expectations. I’d like to address your concerns:
  
  - Regarding towels, I promptly responded to your email shortly after your arrival and provided the code to the linen closet, ensuring you had access to additional towels as needed.
  
  - Cleanliness is a priority, and we regret if any areas did not meet our usual high standards. We will address your concerns with our cleaning team, including inspecting cookware, lanai furniture, and floors more thoroughly.
  
  We appreciate your suggestions and will use this feedback to enhance our processes. Thank you for staying with us, and we hope you consider returning in the future.

• Wonderful Stay

  5/5

  We loved our stay at this home. It was very easy communication with the property manager, always accessible and accommodating to updates of guests. I like that they weren’t insanely strict about that. We’ve stayed at other properties in Windsor Hills and some were very once you sign the paperwork, no changes.

  AC is a big thing for me in Florida and they were reasonable with allowing the temperature to be at 71, thankfully.

  The game room was great for the kids and even adults. We didn’t use the Xbox, mainly due to user error, but David and Ronald were very open to help if we did want to use it.

  My kids lived in the pool and loved it. The water park area of neighborhood was maybe a 5-10 minute walk from the home.

  The kitchen had all the appliances we needed and had a drip and pod coffee maker. Living room was comfortable to accommodate our family. They also had some pods they left for us as well as base starter kit of home (toilet paper, paper towel, trash bag, shampoo, etc), which is great if you hadn’t packed it or had chance to go to store yet.

  My only suggestion is the beds probably need an upgrade, but I still slept fine and it was definitely not a deterrent from staying there again.

  Our family would definitely stay there again and we made so many memories there! Thanks for having us!

  *This review was originally posted on Vrbo

• Family Getaway

  5/5

  Great overall stay.

  *This review was originally posted on Vrbo