Kissimmee Vacation Rental w/ Private Pool, Hot Tub

Reviews

• Great

  5/5

  The property was great! The neighborhood was awesome! Our contact host was receptive and answered the questions I had before we arrived. I couldn't find bedding for the pullout couch upstairs, but I let the host know and hopefully that will be taken care of for future guests. We would definitely return!

  *This review was originally posted on Vrbo

• Needs to be maintained better

  3/5

  Layout of this property is great. Plenty of beds & bathrooms. Living area was spacious and kitchen was fully equipped. Pool area is nice.

  Unfortunately it has not been maintained the best and cleaners are mediocore at best. The AC was not working when we arrived. Worked for about half of the trip before it stopped cooling the house again. Thankfully there were ceiling fans in the bedrooms. Pool area was not cleaned. The lock on the front door did not work properly for the first 4 days until they finally came and replaced the whole thing. Our contact at the property was great and responded to our needs. Just unfortunate that the hired companies aren't doing their jobs.

  *This review was originally posted on Vrbo

  Manager's Response:

  Stephanie, thank you for sharing your feedback regarding your recent stay at our property. We're glad to hear that you appreciated certain aspects such as the layout, spacious living areas, and the pool. 
  
  However, we must address some of the points you've raised. Firstly, it's important to note that prior to your stay, we hadn't received any complaints about our property, as evidenced by the reviews left by previous guests. 
  
  Regarding the issues you encountered, we understand your frustration with the AC malfunction and the cleanliness of the pool area. We're actively working to ensure that these problems are rectified promptly to maintain our property to the highest standards. 
  
  Regarding the front door lock, we acknowledge the inconvenience it caused and regret any frustration it may have caused during your stay. We appreciate your patience while we worked to resolve it. 
  
  We also understand the complications that arose during the early check-in process and apologize for any inconvenience caused. Our goal was to accommodate your request to drop off luggage early, but unfortunately, this led to complications that affected the readiness of the home.  
  
  Your feedback is important to us as we continually strive to improve our services. Thank you for choosing our property for your stay. 

• Very nice house

  4/5

  Nice house with plenty of room for family and friends, loved the private pool and hot tub. The AC wasn't working well when we were there, hopefully they got that taken care of, but otherwise it was a great stay.

  *This review was originally posted on Vrbo