8 Mi to Disney World: Home w/ Lanai + Game Room!

Reviews

• Outstanding

  5/5

  Outstanding

  *This review was originally posted on Vrbo

• Wonderful

  5/5

  It was amazing stay loved everything about the house and would recommend anyone to this home the only problem we had the weather wasn't hot enough to enjoy the nice pool but overall 10 thumbs up

  *This review was originally posted on Vrbo

• Be

  4/5

  Very convenient.

  *This review was originally posted on Vrbo

• Unhappy

  2/5

  House wasn’t clean or upkept to what’s advertised on listing. Ants in kitchen and master bathroom area. Screens were broken out at the pool was a total inconvenience to our stay to get fixed. Pool light inside the pool was out. Back patio door was broken to shut and lock, no handle. Master bedroom bed was very hard and extremely uncomfortable. They had to call pest control. Everything should not been handled and fixed before our stay. Very unprofessional. We have stayed at several places and never had a house like this. Constantly had to go back and forth that our first night was completely ruined and couldn’t do the plans we had due to the back door not shutting and feeling unsafe Unhappy

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Roselyn, we want our guests to arrive at a vacation home that’s fully prepared for a seamless stay, and we apologize that this wasn’t the experience for you. We followed up with the homeowner after reading your feedback, and they’d like to share the following:
  - We immediately scheduled pest control to address the ants in both the kitchen and master bathroom areas. The treatment was completed as soon as access to the home was available.
  - Due to recent hurricane damage, repairs for the pool screens had been scheduled prior to your arrival. Unfortunately, timing challenges prevented an earlier fix, but the repair team was able to complete the work once they gained entry.
  - We attempted to address your concerns with the back patio door and arranged for the handyman to visit. However, after the handyman's initial arrival, we understood that you opted to secure the door yourself.
  - The pool light issue required a specialized technician, and while we sought immediate availability, technicians were only able to assess it after your stay.
  - The bed is a medium-firm mattress that many guests find comfortable, though we recognize that mattress preference can vary from guest to guest.
  Thanks for your valuable feedback as we continue to improve for future guests!

• Needs update

  3/5

  We were not able to use one of the rooms when we arrived because the blinds in the front roim were missing. I reached out to management and they sent someone and replaced the blinds but it was the night before us leaving they need to replace all the blinds in the house and replace the beds they squeak alot and very uncomfortable

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Anna, thank you for sharing your feedback. We're sorry to hear about the issues you encountered during your stay, and we appreciate you bringing them to our attention. After reviewing your comments with the homeowner, they’d like to address the following:
  -The homeowner was not previously aware of the missing blinds in the front room, but we’re glad to hear that the property management team was able to replace them during your stay. They will be checking all the blinds in the house to ensure this doesn’t happen again for future guests.
  -The beds are also being reviewed to address the squeaking and to assess whether replacements are needed to improve comfort.
  We appreciate your insights, as they help us improve the guest experience, and we hope that future guests will have a more seamless stay. Thank you again for sharing your thoughts!