Townhome w/ Lanai & Pool Access ~ 10 Mi to Disney!

Reviews

• Loved it

  5/5

  This place was amazing, very clean, spacious. My son and i had an amazing time. We will definitely come back.

  *This review was originally posted on Vrbo

• Overall a great stay

  5/5

  Great place would suggest to the owner to invest in a sectional couch. Living room furniture was outdoor lawn furniture and was not comfortable.After a long day out and aboutbit would thave been nice to come back to relax and watch TV. Everything else was great. The addition of a sectional would make it perfect.

  *This review was originally posted on Vrbo

• Ok for a day or so because...roaches

  2/5

  Place looked clean on the surface. As we got into it we saw dirt and debris in the carpet on stairs and upper floor. Walls are filthy especially on edges. Tile floors had buildup of dirt in corners in kitchen and dining area. There was hair on all the sheets so we washed them and it was missing sheets after saying they were provided. Towels that were provided looked like leftovers from other guests. Livingroom furniture is patio furniture and stained. Wants guests to wash linens and dishes prior to leaving but no detergent. We bought our own. After the second day we noticed a roach. By fourth day they were everywhere. Reached for coffee pot to make coffee and roaches scattered. We washed every dish before eating on it. They were on diningroom table, dead in cabinets and live ones running from us. Packed up early, went to hotel. Couldn't spend another night there.

  *This review was originally posted on Vrbo

  Manager's Response:

  Laura, we acknowledge the cleanliness and maintenance issues you've highlighted, including the unfortunate presence of pests. This does not meet the high standards we set for our property, nor does it reflect the comfortable and pristine environment we aim to provide for our guests.
  
  As a direct response to your experience, we have ended our partnership with the cleaning service previously responsible for maintaining our property. We are currently in the process of engaging a new, highly reputable cleaning partner committed to upholding the highest standards of cleanliness and guest satisfaction.
  
  Please accept our sincerest apologies for the discomfort and inconvenience you faced. We are also reviewing our amenities and procedures to ensure that all future guests have everything they need for a comfortable stay, including sufficient linens, towels, and essential supplies like detergent.
  
  We are committed to restoring your faith in our property and would appreciate the opportunity to host you again under improved conditions.
  
  Thank you again for your feedback. We are taking every step to ensure that the issues you've faced are thoroughly addressed and rectified.

• Won't stay again

  3/5

  There was a broken kitchen chair, broken slider door lock and lanai door. Grill was rusty and not clean. There was black mold in the master shower, and worst of all, cockroaches!

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Debra, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously!
  - We have had some issues with the cleaning staff we were using. With your feedback, we have made the decision and have begun working with a new cleaning company to ensure that future guests do not share your experience. We apologize and please know that this will not happen in the future.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we know we can deliver."

• Disney World

  5/5

  Nice area nice location we had a great time

  *This review was originally posted on Vrbo