Davenport Home w/ Resort Amenities: 9 Mi to Disney

Reviews

• Thanksgiving Vacation

  5/5

  Great visit great communication

  *This review was originally posted on Vrbo

• Nice Neighborhood But Property Not Cleaned Properly

  1/5

  A beautiful place to stay and it was very quiet. The inside of the property had no toiletries, dishes were dirty but put up, tubs was dirty, very dusty lights, cobwebs on ceiling fan, no trash bags, no dish detergent, dirty towels in closets

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kayla, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We sincerely apologize for the property not being properly prepared for your stay. The cleaner was instructed to address the dishes, tubs, and ceiling fan, as well as to stock basic supplies like trash bags, dish detergent, and toiletries, but these steps clearly weren’t completed as expected.
  - Based on your feedback and other recent reviews, we have since hired a new cleaning and management team that prioritizes a high standard of care and customer service so future guests won't share the same experience.
  We’re so glad you enjoyed the quiet neighborhood and beautiful setting. Thank you for providing valuable feedback, and we hope you’ll give us another chance to provide the 5-star experience you deserve!

• Wonderful

  5/5

  Wonderful

  *This review was originally posted on Vrbo

• Palm resort

  1/5

  The property was not in the condition of the pictures online. The kitchen cabinet door fell off, the fridge shelf was broken. There were stains on all the bedsheets and hair on the floor. The cutlery, plates and cooking pans required a wash to use as they were dirty. The hot water didn't work one evening. Evolve was quick to try to resolve by providing the cleaning fee as a credit but that didn't solve the issues. When I tried VRBO and asked to speak to a supervisor they declined and said the issue was between evolve and myself. Really truly disappointed. We also spent over 2 hours (4 adults) to clean the place when we arrived. The property manager came by on our last full day and told me we were lying that he tried to get in touch with us but I never received any call or email.

  *This review was originally posted on Vrbo

  Manager's Response:

  Homeowner's Response:
  "Hi Brandon, thank you for taking the time to share your experience. We're very sorry to hear that the property did not meet your expectations and that cleanliness and maintenance issues impacted your stay. We were not aware of the problems with the kitchen cabinet or the refrigerator shelf, though we acknowledge the shelf has a crack, and we'll address these issues promptly. Additionally, we understand our property manager did attempt to reach out to you, though it seems there may have been a miscommunication. We are re-evaluating our cleaning processes and management oversight to prevent these issues moving forward. 
  We appreciate your feedback, as it helps us make the improvements needed to provide a better experience for our guests."

• EXCELLENT STAY

  5/5

  The property was very clean and the beds were so comfortable, the resort like pool was excellent. Community is very nice and I felt safe with security. Neighborhood was nice and quiet and friendly neighbors. Communication with property management was easy and they were always very helpful. Would definitely stay again

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "So glad you enjoyed your stay with us! That is our top priority. You are welcome back anytime."