~ 9 Mi to Disney: Family Home w/ Private Pool!

Reviews

• Beautiful home !

  3/5

  Absolutely gorgeous house however could use some updates : the carpet is horribly stained, the children's bedroom beds are completely terrible, my children had to sleep with my mother and I and the tvs in the bedrooms , which i certainly appreciated , need to be bigger . Especially the one in the master bedroom. The lanai needs some work, couple broken screens . However again very nice home and when I did need to reach out I recieved fairly prompt attention .

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Gweyn, thank you for your review. We’re pleased to hear you found the house absolutely gorgeous and that you appreciated the prompt attention when you needed it. We’re sorry to hear that some aspects of your stay didn’t meet your expectations. After discussing your feedback with the homeowner, they’d like to share the following:
  
  -Carpet: The carpet is a light color, which can unfortunately show stains more easily. The homeowner has the carpet cleaned every two weeks to keep it in the best possible condition, but they will consider further deep cleaning or replacement to address any persistent stains.
  -Children's Beds: The mattresses in the children's room were recently changed to accommodate guest preferences. While some guests prefer firm mattresses and others prefer softer ones, the homeowner understands that this didn’t work well for your family and will keep this feedback in mind for future improvements.
  -TV Size: The TVs in the bedrooms were chosen to fit the existing cabinetry. The homeowner acknowledges your suggestion for larger TVs and will consider this for future upgrades.
  
  Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns.

• Not bad

  3/5

  The heater turned off a day before we left and no one came to fix it while it was so hot

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Abeer, we appreciate you sharing your feedback and want to ensure all our guests have a comfortable experience. After sending your comments to the homeowner, they’d like to share the following:
  -We apologize for any inconvenience you experienced with the air conditioner. Upon checking the a/c unit we found it to be in working order and have received no other complaints, and we did not receive any calls regarding this issue during your stay. We encourage guests to contact us immediately if any problems arise so we can address them promptly.
  Thank you for taking the time to leave your review. We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

• priced lower for a reason

  2/5

  The property has stained carpet throughout including the stairway as you come in and the "Anna & Elsa" room. The neighbors were parked in the driveway the night we arrived and we had to call the contact to have them move. The neighbors consistently park in such a manner that leaving the drive way is risky business at best. The "Anna & Elsa" room is unusable as a sleeping room due to the overwhelming loud ductwork banging every time the air conditioning turns on. There was not 1 roll of extra toilet paper in the entire house meaning you only have what is in the house when you arrive. There are only the few towels with no extra available. In fact any and everything that could be useful in a VRBO (forks, plates, towels, t.p. etc) were overly limited. This VRBO seems to not want to actually be a VRBO. The rules are posted everywhere and are extremely and needlessly over bearing. The property does not give off any sort of welcoming atmosphere, instead it seems as if the owner(s) are rather begrudgingly renting the place out against their will. The proximity to Disney and the low cost are the only pluses.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Paul, we appreciate your feedback, and we are committed to providing an excellent experience for our guests. Here are some insights from the homeowner:
  -On behalf of the owners, I acknowledge that as the property manager, my insight into certain aspects of the complaint is limited. Regarding the issue with loud ductwork, this is not something we have previously encountered, and we recommend having it evaluated by an air conditioning technician.
  -We acknowledge that the neighbor’s parking has been problematic. On the night of the guest's arrival, I contacted the property owner to address the parking issue with the neighbor, and they did reach out to the neighbors. We hope that this has resolved any future issues.
  -The light-colored carpet, unfortunately, has some stains that cannot be fully removed despite regular professional cleaning every two months. While we strive to maintain it, some stains from spills are permanent.
  -The cookware and silverware are sufficient for the size of the home, and we have recently added new sets. We are considering adding a few more plates and cups to enhance the kitchen inventory.
  -Regarding supplies, while we do not currently provide extra toilet paper and paper towels, we do supply additional trash bags, dishwasher detergent pods, shampoo, and conditioner.
  -There is an adequate amount of towels provided, and we also offer an on-site washing machine for guests to launder used towels as needed.
  -We will discuss potential improvements with the owner to further enhance the guest experience. Thank you for bringing this review to our attention.
  We strive to ensure that every guest enjoys the best possible stay, and we eagerly anticipate hosting many more satisfied guests at this property, as evidenced by our other reviews.

• Florida

  4/5

  Lovely house, plenty of room for 6 with the added bonus of a pool. Good location with easy drive to Disney parks, Universal a bit further but reachable in 45 mins or so.

  *This review was originally posted on Vrbo

• Spring break Family Vacation

  5/5

  We had a great time. Our house was perfect. It was clean and spacious with a great pool. The kids love to swim couldn’t get them out of it. 😂 The home owners and management team were amazing and so friendly. We would recommend to anyone looking for a vacation home. We will be back.