Cozy Centennial Home w/ Fenced-In Backyard!

Reviews

• Nice large home

  4/5

  Overall this house was an ok place to be for a few days to visit family in the area. Fairly well stocked with what we needed. This house is lacking basic maintenance and it shows it just about every room-some more glaringly than others. Further we tried to contact someone regarding the AC that wasn’t working when it was literally 100 degrees outside and we just never heard back. Like zero response, ever. That alone would give me pause to ever stay here again.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Thank you for your feedback.
  Unfortunately, our team did not receive notice of these issues during your stay. We pride ourselves on addressing concerns promptly, and we’re sorry that this was not your experience.
  To help prevent similar situations in the future, we’ve taken the following steps:
  -An additional point of contact has been added to the listing to help ensure clear and timely communication.
  -Just before your arrival, a previous guest caused some damage. We’re now retaining additional handyman support to expedite repairs moving forward.
  -The A/C has since been tested, and no malfunction was found.
  We appreciate your feedback and would love the opportunity to welcome you back. As a token of our appreciation, we’d like to offer you a special discount—please reach out for details.
  Thank you again, and we hope to show you the 5-star experience we strive to provide."

• Broncos game

  5/5

  Great place to stay. House was very clean and in a great neighborhood. Owners sent us a little treat while we were staying there. I would definitely stay here again next time I come to town.

  *This review was originally posted on Vrbo

• Summary

  4/5

  Fire alarm constantly going off and had a hard time contacting property manager, when contacted related that she did not get my emails or phone calls, when person came over to check on the alarm worked on it and it stopped, but the alarm fell from the ceiling after he left. A better clarification of the rooms and location would help as there were no rooms on the main level only rooms upstairs and then in the basement.

  *This review was originally posted on Vrbo

• Cozy Centennial Home w/ Fenced-In Backyard!

  3/5

  We had cameras on the outside which is normal, however 5 little cameras all over the house very invasive, one of which was in basement bathroom, no tv we had to use our own accounts to be able to watch tv, grass in yard very over grown which attracted lots of bugs, message host 4 or 5 times with no response, could not get into our vrbo for 45 mins due to ttlock system did not work, alao had no access to closets or garage, and remotes did not work

  *This review was originally posted on Vrbo

  Manager's Response:

  We take claims like this seriously and would like to clarify the items mentioned in your review:
  -We have the utmost respect for our guests' privacy and by no means have any interior cameras that record audio or video
  -It's typical for guests to sign in to their own streaming services when visiting the home. We have yet to receive a complaint of this nature
  -Our yard maintenance contact fell behind on their duties, however, they came during the stay to rectify the issue
  -We have high standards of hospitality but our records show our guest contact did not receive any communication from you during your stay. Generally, guests can count on Evolve to answer any questions related to a booking or pre-stay information, but we refer them to the guest contact for on-the-ground issues. We wish you would have followed up with us the owners or with our local property manager to notify us of the issue as the Evolve support team instructed you to do. Without notifying us or the local team, we weren't able to act on your concern and resolve any issue promptly
  -We apologize for the issues you encountered when accessing the home. We understand the owner promptly responded and provided additional instructions along with a backup code
  -All closets are accessible to guests throughout their stay. The only closet that is locked is the cleaner’s supply closet
  -We’ve confirmed the listing does state that this property does not have garage access. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs
  
  We have worked very hard to provide a clean and comfortable place for guests to enjoy and will continue to do all we can to provide the best possible stay for our guests!

• Softball vacation

  4/5

  It is a nice house in a nice neighborhood.

  *This review was originally posted on Vrbo