Santa Monica Townhome - Close to Beach!

Reviews

• Good option overall

  4/5

  Other reviews seem accurate, both the positive and the negative. On the plus side it’s a nice unit, clean, with a good location, a wonderfully large table, and how often do get a unit with a baby grand piano! Check-in worked exactly as instructed. And it’s really great to get a kitchen with spices, condiments, and other food and ingredients so you don’t end up having to purchase stuff you won’t get through — and can leave some nonperishable stuff yourself instead of having to throw it out when you leave. Some downsides included 1) that you do hear noise from the abutting apartment that seems like it is or used to be part of this one and from upstairs (mostly plumbing, TV, and footsteps, and it didn’t really bother us), 2) the TV in one bedroom did not work for us, 3) we could not find an iron or ironing board, which some travelers really need, and 4) it was a little unclear where to park under the building, and we didn’t want to block someone in or risk getting blocked in ourselves (but for the most part street parking was easy anyway). We did not contact property manager, but that question does not have N/A option.

  *This review was originally posted on Vrbo

• It was…. Okay

  3/5

  Overall it was okay… we needed a place to stay that was relatively clean and it was. Just wasn’t what we expected once we got there. Luckily we had plans to be out all day so we basically just came at the end of the day to sleep. When we arrived initially, we tried following what seemed like detailed instructions on how to get in however they were inaccurate. The tenant was able to assist in a timely manner. Parking instructions weren’t clear but the neighbors were kind enough to show us. The walls are VERY thin, it seemed as though the people living in adjacent apartments were in the same room as you. With that, it’s also very dark… the lighting was terrible unlike how it is in the pictures. Make sure to bring your own drinking water. Wanted to drink some water from the fridge system however when looking at it closely, it was very dirty… no thank you. The place smelled odd. Apparently, the pricey cleaning fee only covers the cleaning for the next guests even though we barely touched the place besides the beds and bathroom. Definitely felt micromanaged with the texts. We never really cared to stay too long, we made sure to leave asap in the mornings and come back as late as possible.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Mehreen, we’re sorry to hear your stay did not meet your expectations. We followed up with the owner after reading your feedback and they wanted to share the following:
  - Thanks for bringing to our attention the concerns you had during the check-in process. We will evaluate our house manual and ensure that guests are given accurate, detailed information needed for their stay.
  - We use a professional cleaning company to ensure that the home is cleaned and sanitized between guests. The local contact does a walk-through of the home before arrival and we are confident that the home met our high cleanliness standards before your check-in. That being said, we will pass this feedback along to our cleaning crew to ensure future guests do not run into the same issues.
  - We try our best to provide a great environment for guests, but sometimes external factors like the thickness of the walls and noise from the neighbors are simply out of our control. We're sorry if this negatively impacted your stay.
  Thank you for taking the time to leave your review!

• June 13th stay

  3/5

  A handyman to fix a few items

  Not enough paper goods, towels and silverware

  Beds were comfy

  Area is nice

  Manager's Response:

  Hi Kathryn, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We were disappointed to hear your stay did not fully meet your expectations and want to take a moment to address your concerns.
  - The current high demand has made it difficult for us to secure a handyman to address the minor repairs within the home. Nevertheless, we are diligently working to finalize a contract with a skilled professional.
  - We provide enough supplies, silverware and towels for four guests, however we will futher investigate and make any necesarry replacements.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Fun place

  5/5

  Great place for our daughters graduation weekend. A little funky but beds were very comfy. Lots of space. Nice kitchen. The owner stays in a bedroom and bath that is technically part of the apartment but behind a locked door. He was kind and brought us a new coffeemaker when we needed it. The neighbors were congenial. Hope to stay at Zach’s place again soon.

  *This review was originally posted on Vrbo

• Disappointed

  2/5

  My daughters and I were very excited to be staying in LA but we’re very disappointed when we arrived here. Many promised accommodations did not work. The hosts were very nice, however the overall stay could’ve been much better.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Eric, Evolve here! We strive to provide all our guests with a 5-star experience and sincerely apologize that your stay fell short of expectations. We encourage guests to reach out with any concerns while in residence, so we can make things right. The local contact would have been happy to assist with your concerns. Thanks for taking the time to leave your review.