Updated 'Tree House' Pine Mtn Club Cabin by Trails

Reviews

• retreat

  5/5

  Nice house but showing some age. Would go back.

  Sliding glass door would not lock, pleasant location.

  *This review was originally posted on Vrbo

• A Nice, Peaceful Place to Stay

  4/5

  Located in a quiet neighborhood, Pine Mountain Club offers a nice forest atmosphere that makes this home a cozy and peaceful spot to rest. Overall a relaxing and pleasant stay!

  *This review was originally posted on Vrbo

• Pine Mountain Club Stay 3/1-3/4 KOV team

  3/5

  The cabin is beautiful. All of the beds listed were correct from the description on the Hopper app. Very pleased with that!

  Provided 3 bathrooms as we were told.

  Some of the issues we had were:

  WiFi kept going in & out. We rented another cabin a mile away and never had an issue with this. The landlord when contacted suggested we used the landline for communication which is ABSURD in 2024. Without WiFi there isn’t any TV or anything. Eventually we resolved this but it was a continued issue.

• Great location, poor communication and cleanliness.

  3/5

  Let me start off with the positives. The location is amazing and the property has a lot of potential. As for everything else, there is improvement needed. When we arrived we immediately realized the property had not been cleaned at all. All beds and rooms were a mess and dirty dishes left. We immediately contacted the host and had one reply that said something along the lines that we weren’t expected that day (although we paid in full starting that day). We further tried to communicate with him to let him know about other problems like broken items in the house and he didn’t respond. A few hours later we are enjoying family time in the living room when all of a sudden 3 people enter our door with a key and are standing in our living room…at that point we are all confused and they finally identify themselves as the owners and they are there to clean?!? We were so confused and let them know about all our concerns like the bed being broken so they go upstairs without asking and go LAY on the bed with all our items in the room..it felt like an episode of Twilight at this moment and we couldn’t believe what was going on. When they finally go back downstairs a women by the name of Gail continues to apologize and tell us the cleaning lady had quit on her and that is why the place was a mess. She promised to give us back our cleaning fee but yet we have heard no further communication from them after they left. Multiple texts/emails and no one has responded back..

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Alice, we followed up with the homeowner after reading your feedback, and they wanted to share the following: We strive to ensure that our guests have a positive experience with us and provide high standards of hospitality. We sincerely apologize for the inconvenience you experienced during your stay.
  - We previously received cleanliness complaints and it immediately led us to switch to a new cleaning crew, which we have successfully done. Guests can rest assured that our cleaners professionally service the home before every guest's arrival.
  - Communication is important to us and we maintain consistent availability. Once we were notified of your concerns, we offered to reimburse you for the cleaning fee. We asked how much you paid for the cleaning fee and we never received a reply.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests!

• Beautiful location

  5/5

  This is the second time my family has rented this home. It has all the things you would want for a cozy getaway. The only downside to the property is that there is no cell phone reception, and the Wi-Fi is very spotty.

  We came up on the tail end of a winter storm, and had trouble getting up the road because of the ice, even with chains, and were not able to make any calls.

  Other than that, however, the house is awesome, the location is incredible with a hiking trail right out your front door, and Joel was very responsive to my emails.

  *This review was originally posted on Vrbo