Tucson Vacation Rental w/ Pool ~ 1 Mi to Reid Park

Reviews

• Property Needs qork

  2/5

  The property was not clean, there was hair in the showers, the carpets were extremely dirty, there was a film of dust over thr walls and doors in the hallways. My daughter found hair in the bed and was grossed out by it. The furniture was from the 70's and when you sat down you sunk so far down you were right back in the 70's. The pool needed to be cleaned

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Keith, we're so sorry that your experience fell short of the level of hospitality we strive to provide. We want every guest to walk into a clean, comfortable home and truly enjoy their stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  – We're issuing a refund of the cleaning fee as a sincere apology for the issues you encountered. The dust, film, and hair you mentioned have all been taken care of and thoroughly cleaned up. The pool is professionally cleaned twice a week, and what may have looked like dirt was discoloration in the plaster, not debris or buildup. The carpet is scheduled to be replaced, and while it couldn’t be completed before your visit, it will be addressed soon. We’ve also coached our property manager to ensure that all cleanliness expectations are clearly met moving forward.
  – Some of the furniture is older, and while we haven’t received similar comments in the past, we’re now planning to make updates based on your feedback.
  – We wish we had known about these concerns during your stay, so we could've addressed them right away.
  We appreciate your feedback so we can continue raising the bar for future guests.

• Tucson home

  5/5

  The house was very cute! Spacious and well laid out, plenty of room for a large family to not be on top of each other. The pool is only heated in the warmer months but the large yard, with a basket ball/racket ball court will keep kiddos busy. This house felt like a home.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Amanda, thank you so much for the positive review! We're glad you enjoyed your stay and hope to see you again."

• Exactly what we needed

  5/5

  We had a wonderful experience at this home. From the moment we arrived it was clear that the house was well stocked with everything we needed. The kitchen had all the essentials, and we were pleasantly surprised by the “extras” throughout the house. It was very comfortable, making us feel right at home, and with enough space so that we never felt like we were on top of each other.We did experience a small issue with the pool pump, but when we called it in, it was resolved immediately-I only bring this up to show that the response was quick, easy, and efficient. The incident did not impede our stay.

  The yard was perfect for our kids to run around and play. They had so much fun, and we loved that there was enough space for everyone to spread out and have their own area. Although the solar pool wasn’t warm enough for us to use, we could tell it’s well-maintained and would be perfect for once the Arizona heat kicks in.

  One of the highlights was the special delivery we received our first morning. It was such a thoughtful touch that the owners included, and the kids absolutely loved it! Overall, we felt very comfortable here and appreciated the well-maintained home and thoughtful extras. Highly recommend this property for relaxing and enjoyable family getaway!

  Manager's Response:

  From the owner: "Paul, thank you for all the kind comments and feedback. We are glad you and your family had a wonderful time and the effort and love we put into our family home is appreciated. We would love to host you again sometime."

• Would be excellent if cleaner

  4/5

  Great place. Wonderful kitchen and baths. Smell in one of the closets. Great book collection. Host was great and had Dunkin’ coffee and donuts delivered.

  *This review was originally posted on Vrbo

• Great house for a family

  5/5

  We dropped our son off at U of A and this house was the perfect location. We enjoyed the pool and all the amenities within the house made it easy to want to hang out there! Thank you for the donuts!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Stacey, thanks for the review and we are so glad you enjoyed the house. Come back anytime!"