Spacious Pinetop Country Club Cabin w/ Deck!

Reviews

• 2023 Family Thanksgiving Time

  4/5

  We had a very nice time! Cabin was nice and well kept.

  *This review was originally posted on Vrbo

• Fun Getaway

  5/5

  Great getaway out of the heat.

  *This review was originally posted on Vrbo

• Great potential but needs improvement

  4/5

  PROS: The location and size of the property was great for 12 guests. Unit has A/C which works great for the downstairs, but upstairs bedroom is very warm and does not get cooled down with it. Ping Pong table in garage.CONS: We did run into a few issues. The cabin was not cleaned well. We found food crumbs on the dining table and chairs. There were cracker crumbs on top of one of the bedspreads in the bunk room. It also appeared to not have been vacuumed since the last guests were there. We only had 4 towels in the upstairs bathroom that smelled moldy and no hand towels/wash clothes when we first arrived. I did find an additional 9 towels, 3 hand towels and 2 wash clothes in the dryer. There were no trash bags or paper towels for the kitchen so I did go buy a set and left there. Upstairs bathroom shows in the listing and picture as a full bathroom with shower but unfortunately there was no shower head. It looks like there used to be one and they just removed it. This made it very difficult in mornings to only have 2 operating showers with 12 people getting ready. Listing shows air hockey table but there was not one.Overall I think this place has potential to be great but it is lacking in cleanliness and just not a very welcoming feeling when you need to unload/wash towels yourself and purchase basic supplies when you first arrive.

  *This review was originally posted on Vrbo

• Overall good

  4/5

  Overall it was pretty good.

  -The Refrigerator did not work

  -no shower up stairs, only bath

• Not our favorite VRBO rental

  3/5

  We were disappointed after a five-hour drive not to be able to check in at the scheduled 4:00 time. Housekeeping had just arrived and had no record of our reservation. Several hours later, we finally entered the cabin.For future guests thinking about renting, please note: Bring extra towels!Prepare to be greeted with a less than stellar garage.Bring kitchen knives as the ones in the knife block are as sharp as a butter knife.Check utensils - A dirty BBQ tong set had been returned to the drawer. The BBQ grill was so dirty we never used it.Beware of the bench seat in the dining room - it tips easily and judging by the hole in the drywall, someone else tipped over before we got there.Bring batteries for the remotes. Bring extra everything!!!!There is no Air Hockey table, only ping pong in the garage. We left new paddles as the ones there had seen better days.With that being said, the cabin has potential. It has new flooring and carpet, and the furniture is comfortable. The upstairs Master bathroom could be enhanced with a shower head - even a handheld adapter would have been nice.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Deanna, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We sincerely apologize for the inconvenience you encountered during check-in. The previous guests had left the home requiring more cleaning than usual. Our cleaning also have other properties they service, and had to leave the property and return to finish cleaning the home for your stay. To make up for the inconvenience, our cleaning service refunded you for the cleaning fee along with a token of good gesture of an additional sum. Again, we sincerely apologize for the inconvenience.
  - After hearing your feedback we have since placed more towels in the home for our guests use.
  - We were surprised to hear your comment about the garage. The garage is where we store tools and things to help maintain the property. We have left over carpet rolled in a corner which is used near the fire pit and guests are welcome to use so kids and pets can sit if they want. We also have sleds and a ping pong table in the garage for guest to use.
  - The bench is a standard regular bench for dining and as with any other bench, it can tip if sat on the edge.
  - We wish you had reached out during your stay. We typically keep extra batteries at the property and had we been aware we would have been happy to help.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.