Black Canyon City Retreat w/ Mountain Views!

Reviews

• Gem of a Location!

  5/5

  What a great location (approx 45 min north of Phoenix), just perfect for all the fun things we wanted to do! Not too far from the city and we were so much closer to Sedona, Winslow, the Grand Canyon, plus Jerome and the historical monuments close by! House was just right, 2 bedrooms/2 baths, tons of ceiling fans, usable garage, and what a great view! If you arrive late in the day Chilleens on 17 is perfect for dinner after a long day of traveling! Oh and be sure to have a meal (and pie!) over at Rock Springs Cafe (we had breakfast). Just a wonderful area, we already want to visit again!

• Our Black Canyon winter stay

  3/5

  Our property manager was good at start but less responsive toward end of stay. Our method for getting mail and deliveries had to go thru manager not house delivery . Thus we didn’t like to get mail and packages thru third party. Also furniture average and couch springs broken down.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi David, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We have high standards of hospitality for our property and strive to make vacation rental easy for our guests. We're sorry to hear that you did not have the five-star experience we endeavor to provide our guests. We went through great lengths to accommodate your every request.
  - We value the condition of the home and this is the first time we are hearing about any concerns with the couch. It was recently replaced and we ensure to inspect the couch and could not find any broken springs as reported.
  - As the home is a vacation rental, it is not standard to have mail delivered to the guest. We well informed you from the beginning that the mail service is rural and it is delivered to a locked box that is half a mile away from the home. As a courtesy, we gave you an address to use and your mail would be sent to you by the Property Manager. In addition, we informed you several times to not use the homeowner's address for any deliveries as the homeowner is the only person who has access to the box and this can cause a delay in your mail. Due to this matter, you had to use a third party.
  We truly go above and beyond, and we are confident that future guests will have excellent stays at our home.

• Very good stay!

  5/5

  4 of us stayed 2 weeks. All rooms were clean, well stocked and floors even passed the “barefoot” test (rare for rentals). Host Maria was quick to respond and helpful. Good views being up on the hill. Great location away from the high-traffic as you near PHX; but there’s always driving to reach the various hiking trails. Would stay again.

• Great home

  5/5

  The home had so much more to offer than what was listed. Everything was so clean, amenities were awesome! Maria was amazing to work with in every detail.

  *This review was originally posted on Vrbo

• The place was clean & very comfortable. Well stalked & nice touches through out

  5/5

  Well worth the price. The host was very accommodating. We would definitely stay here again

  *This review was originally posted on Vrbo