Robinson Roost Retreat < 2 Mi to Norfork Lake

Reviews

• Great Place

  5/5

  Everything was great and the property was very clean and well maintained. Patio has a great view and we enjoyed sitting out there around the fire table.

  Game room pool table and ping pong table were great. Machunes need work but owners say they have someone looking at them.

  *This review was originally posted on Vrbo

• Dirty

  1/5

  It's in a mobile home/trailer park, house was filthy, showers and tubs with mold and black mildew, cups in kitchen cabinets had dried tobacco spit. Bed sheets and blankets not clean. Dried candy on tv console in lower level led to tv remote not working... pics of outside area...white cushions black and moldy... Lg pool of dried blood on one pillow after stripping it before we left... completely disgusting accommodations... I took pictures.... Never stayed anywhere as bad......

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jennifer, we want our guests to rest easy when they stay with us, and we sincerely apologize for the issues you experienced during your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - The home is located on a three-acre parcel, not within a mobile home/trailer park, but it is across the street from a well-maintained, quiet trailer/RV park with lake views
  - We regret that the cleanliness of the home did not meet your expectations. While we have confidence in our cleaning staff, we acknowledge that things can sometimes be missed, especially in a large home. We would have appreciated the chance to address these concerns during your stay and make things right
  - We encourage guests to communicate any issues (including photos) directly with us during their stay so we can resolve them promptly
  
  Thank you for taking the time to share your experience. We appreciate your feedback as it helps us improve, and we hope you have a better experience in your future travels.

• Memorial Day motorcycle adventure.

  4/5

  The place was clean, beds comfortable, easy communication leading up to the stay and easy access into the property. Plenty of room throughout the property. Severe storms knocked power out for about 15 hours and the host offered a nearby property so we could shower and freshen up. The only 2 items that could use attention are patio furniture cushions need to be replaced and the dishes and glasses and cookware is pretty sparse for the group of 9 we had. Otherwise great property for the price.

  *This review was originally posted on Vrbo

• Terrible, Not what we paid for!

  1/5

  This property was not at all as described. The basement, laundry, gameroom are not part of the actual house. You have to go outside to access them. Because of this our kids could not sleep in the basement. When we arrived there was no power in part of the basement, apparently someone plugged in a heater, burned up the plug in, blew the breaker, we had to call and they told us to open closest and flip breakers. We had several issues with water pressure, it would just stop while taking a shower then start back again later, when we called they said oh shoot that shouldn't be happening. We couldn't get heat to work, and the road noise in master from being by highway was terrible. Several of the games in game room did not work or worked sometimes. We spent alot of money on this house and it was terrible!!! I wouldn't recommend it to anyone and feel I deserve at least a partial refund for all of the issues.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jennifer, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: 
  - Our listing accurately describes that the game room, bunk bed rooms, and downstairs living space, including the laundry room require access through a separate external entrance, located approximately four feet from the dining room door. We encourage guests to fully review the listing before booking to ensure they find a property that meets their needs. 
  - The power issue was entirely new to us and was addressed by an electrician this week. If you weren't comfortable flipping breakers, we would've been happy to visit the property to assist. We shared this advice to help resolve the matter promptly. While we don't live next door, we're committed to ensuring comfort during your stay, and we would've made the necessary arrangements to visit the property and resolve the matter.
  - The previous Geothermal HVAC system occasionally had issues with draining the well, which affected the water supply. Rest assured, this and the issue concerning the heat shouldn't be a problem moving forward as we just had the HVAC system replaced. 
  - We provide a map on our listing so guests can see the approximate location of the home before booking, which indicates our proximity to a major highway. While our county has a population of only 40,000, the lake, situated very close to the home, does draw people to the docks and lake access.
  - You contacted us about an issue with the games, and we promptly assisted you in fixing it. However, since we didn't hear back from you after this, we presumed the matter was resolved.
  While our goal is to ensure every guest has a wonderful experience, it's important to recognize that we can't prevent the natural course of events or the unpredictable nature of human behavior. Thank you for taking the time to provide feedback on your stay.

• enjoyable stay

  5/5

  we were in the area for work. The house was spacious and accommodating. We will definitely use it again.

  *This review was originally posted on Vrbo