Surfside Beach Vacation Rental w/ Oceanfront Deck!

Reviews

• Relaxed

  4/5

  Clean & quiet.

  *This review was originally posted on Vrbo

• Would avoid

  2/5

  The place itself was fine and matched the photos accurately. We did encounter a few bugs, but to the host's credit, she was quick to send a maintenance person out to resolve the issues. She even sent a list of things before the trip that we needed to specifically bring as it was not included in the house, which was appreciated so we didn't have to scramble after we got there.

  However, things took a turn for the worse when the host became rude and unprofessional. I understand she was dealing with a personal family emergency, but that does not excuse how she talked to me. I simply asked if there were additional trash bags available, as the one we had in the kitchen filled up quickly with a large group over the weekend. Her response was completely unwarranted, and I have screenshots to prove the rude nature of our conversation, which I would have included if there was an option to add pictures.

  While the property was adequate, the interaction with the host made the experience much more stressful than it needed to be. I wouldn’t recommend staying here—it’s not worth dealing with the poor management.

  Manager's Response:

  Hi Insia, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Thank you for choosing to stay in our Freeport, Texas home and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business.
  - We're glad the home matched the listing and that the advance notice of items to bring was helpful.
  - We're very sorry to hear about your interaction with the previous host and that it negatively impacted your stay. Due to repeated issues, we've decided to let them go and now have a new host in place who is much more attentive to guest needs.
  - We appreciate you letting us know about the bugs you encountered. We've since hired Orkin for a professional treatment to ensure this doesn't happen again.
  
  Thank you again for your valuable feedback. We'd love the chance to provide you with a much better experience under new host management!

• Not worth the price!

  1/5

  For the price of this property, it was not as nice as the pictures showed. The fact that we had to supply literally everything and we were told on the day of check-in was obnoxious. I have never paid for a rental and had to supply everything down to the actual toilet paper!

  *This review was originally posted on Vrbo

• My stay was amazing.

  5/5

  It was so much better than the listing.

  *This review was originally posted on Vrbo

• Cute & cosy with a great view

  5/5

  Beautiful, newly renovated home with a great view & a quick walk to the beach. Thank you for making our stay wonderful

  *This review was originally posted on Vrbo