Luxe McCalla Family Home with Game Room & Yard!

Reviews

• Quick Stay

  4/5

  Nice spacious family house; Minor issues

  *This review was originally posted on Vrbo

• Perfect for a large group just outside of Birmingham

  5/5

  We brought a group of 12 teens for an event in Birmingham. It was great to have seperate floors for the girls and boys. They all said their beds were very comfortable. The kitchen was perfect for preparing our own meals (Walmart delivery available!) The neighborhood was great and a perfect distance from the event in Birmingham. The thermostat for AC and for heat both worked great (drastic weather change while we were there). We would love to stay here again.

  *This review was originally posted on Vrbo

• Family Getaway

  5/5

  We were in Birmingham for a concert. The house has a lot of space and is very beautiful.

  *This review was originally posted on Vrbo

• Great place!

  5/5

  Great place! Clean and spacious

  *This review was originally posted on Vrbo

• Terrible experience

  1/5

  House was beautiful! But we got there and the water bill had not been paid. We had already unpacked and put things away. Then as we started trying to get water, it wouldn't work. It was Friday evening and the water company would not come out and take off the lock because it wasn't an emergency. We had to go to a hotel and get 3 rooms. Not an ideal experience. Evolve gave us all our money back, but it was just an unpleasant experience. We had our elderly parents with us. Left a bad taste in my mouth for VRBO.

  *This review was originally posted on Vrbo

  Manager's Response:

  Tiffany, it is the homeowner's mission to provide a 5-star experience for all their guests, and we are disappointed that you experienced issues and left. We have shared your feedback and the owner would like to clarify the following;
   
  Owner's response: "Tiffany, We are very sorry that you experienced this we have not ever had this happen to any of our guests. As we explained to you I lost my credit card and as is the procedure they will cut off the card that is lost and issue an immediate replacement. I forgot to update my payment option with the water company and therefore my water was shut off.  
   
  I tried everything within my power to escalate the issue and have it turned on immediately but was unsuccessful. Had I known about this earlier I believe I would have been successful but I was unable to rectify the issue and I am very sorry that you had this unpleasant experience.
   
  Please understand that in the three years of hosting this has never happened before and I will ensure it never happens again.  I pride myself on being a Superhost and in keeping the orderliness and cleanliness of my home.
   
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to strive for the 5-star experiences we know we can deliver."