Spacious Pigeon Forge Cabin w/ Hot Tub & Game Room

Reviews

• Mixed feelings

  3/5

  A beautiful place and good for our family time but issues that need to be resolved. These have been communicated to our Guest Contact.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hello Dean,
  
  Thank you for taking the time to provide us with your valuable feedback.
  We will make sure to incorporate your suggestions for making your next stay a 5-star stay.
  
  Looking forward to hosting you in the future.

• Property was dirty

  2/5

  The cabin was filthy! Beds and furniture were nasty and nobody was able to sleep. I’ve been to many cabins and this was horrific. Towels in the bathroom were dark and seemed unsanitary and sheets had an odor.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Nimon, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We sincerely apologize for the issues you experienced in the property. We have escalated the issue with our cleaning team, who have previously performed well.
  - Sheets and towels are brown which might have caused the perception you had. However, bedding and towels are professionally cleaned and sanitized before each guest's arrival. We appreciate your feedback and we will take action to use lighter colors in bedding and towels.
  - If you had informed us during your stay, we would have promptly addressed the issues to improve your experience
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!

• Not all it’s cracked up to be

  1/5

  We booked this cabin for our family vacation and literally every game was broken. Parkman arcade does not work! So why even list it? The pool table pocket falls out. So no playing pool? The foosball had no balls. The hot tub leaks and pours water out from under the tub! We were afraid of how long it may have been leaking and rotten under the deck…. So no hot tub! There was a racket in the attic… what critters it was is a mystery. Huge hole in the side of the house!!! We messaged guest services about the trash cans that were overflowing when we got here because we had no where to throw our trash away. With 11 people and no place to put trash!! We took off some to local dumpster at car wash.

  The house is settling so bad it’s leaning and the doors do not close properly or lock! We were not impressed with this cabin at all! This place also needs to be stocked with more than two towels per bathroom. We are on vacation and had to wash towels every day so we could have some for our showers that night. We ended up just buying more. For the price of what we had to spend it was definitely not worth the money!

• Weekend getaway

  5/5

  The cabin had great space for everyone. It was clean but a little dated. Kitchen was well stocked. Overall a nice clean place to stay

  *This review was originally posted on Vrbo

• Great location!!

  5/5

  Our stay was great! The location of the property was very nice. Close enough to the Parkway to be near all the action, but far enough to feel a little seclusion and privacy. One great thing about the location was the main road to the Parkway has a stoplight at the Parkway intersection, so made it easy to turn left or right! The listing is spot on with the description, bedding, baths, etc. I only rate a four star on the cleanliness due to some items not being touched in a while. It was obvious that the windows and blinds had missed cleaning for a while, and some other spots we happened to notice (under beds, behind furniture, etc.) had not been cleaned recently. However, the main items (flooring, kitchen, baths, etc.) were very clean and satisfactory. The overall 'feel' of the house was a bit off. We could tell it is primarily used for rental and most likely owned by an investment group that has never been in the property (commercial style carpet, signs posted everywhere (nice for light switches for sure), and an advertisement sign on the front porch). These were just details we had noticed and felt a little odd, as we like the feeling of truly feeling like someone is sharing their home with us. Lastly, parking was a concern for us initially, but all worked out well. We traveled in on three full size vehicles. Although tight, we made it work. I would guess if you have 4+ vehicles, would be a big inconvenience on the parking situation.

  Overall, great stay, highly recommend!

  *This review was originally posted on Vrbo