Spacious Kelseyville Home w/ Large Lakefront Deck!

Reviews

• Disgusting

  1/5

  I did not stay there! Within 5 min upon arrival it was evident that this was a disaster, mice droppings, mold on walls, filth (was not cleaned) & stench, I have 22 photos to document these incredible statements. VRBO & Evolve the companies representing this property have been intentionally stalling dealing with this issue. The photos on VRBO website still list this property with fake photos. No photos they list are real. Beware of the site in Kelseysville. VRBO & Evolve are not credible much less helpful in trying to resolve this travesty.

  *This review was originally posted on Vrbo

  Manager's Response:

  Lora, we sincerely apologize for not rising to your expectations and standards during your brief visit to our property. The condition you encountered upon arrival, is certainly not reflective of the standards we strive to uphold.
  
  This is our home. We love it. Three generations of our family, including three toddlers, spent several very enjoyable days there shortly before your arrival.
  
  A very small section of the wall was indeed damp from the very heavy rains. We observed some surface crumbling but no mold. Regrettably, it could not be fixed before your arrival but has been fixed now.
  
  The mice droppings looked to be more like coffee grounds. There is no evidence of any mice or mice droppings on the property.
  
  Our Evolve vetted and recommended caretaker toils three to four hours to get the property ready for arriving guests. We are not quite sure what you mean by “filth”. She is not known to leave filth of any kind behind.
  
  The kitchen has been recently revamped with new flooring, new countertops, state of the art Jennair oven/ microwave, and cooktop. Old furniture replaced with new furniture. The pictures on the site have not yet been updated to reflect the many changes in progress. Outdated perhaps but definitely not “fake”. Arriving guests will certainly enjoy the improvements.
  
  Only as a gesture of goodwill, your demand for a refund was honored. It is not our intention to profit from unhappy guests. Any delay in your receiving the refund lies entirely between you and the agencies you dealt with. I too am distressed with the indifferent response as it has cost us potential new bookings. I am informed this is due to “high call volume”, corporate America’s most misused cliche and excuse.
  
  This has not been a good experience for either of us. We understand your frustrations and the desire to buttress your claim for a refund. A more reasoned, temperate review would have been more credible and achieved the same result.
  
  Our caretaker has thoroughly inspected the property to ensure there is no evidence of rodents. Any areas of concern have been meticulously cleaned and sanitized.
  
  Without exception, all our guests enjoy the spectacular, unobstructed views of the lake, the stunning sun and moon rise, the turkeys, the deer, the birds and the rabbits that roam, besides the tranquility, peace and quiet. We regret you were unable to enjoy all this.

• Good Stay

  4/5

  Very relaxing home with plenty of accommodations.

  *This review was originally posted on Vrbo

• Amazing View, Clean Home, Fantastic Deck

  5/5

  We had a great time staying at the home. Thank you!

  Pros:

  - Clean home

  - Easy checkout and checkin

  - Spacious

  - Amazing deck (two of them) with beautiful views

  - Games, Music instruments and fun books for kids to be occupied

  - Thoughtfully furnished

  - we loved that every thing (appliances, light switches, etc.) was labeled clearly with instructions

  Cons

  - The driveway was somewhat hard to drive into (not too bad though)

  I will definitely stay again. Kudos to the property owner for keeping a high bar.

• Very great place on the lake

  5/5

  Steep drive way but it was a great stay!

  *This review was originally posted on Vrbo

• Unbeatable views with all the space and peace you need

  5/5

  This property is fantastic - We came here looking for a quiet getaway weekend where we could just chill out and that's exactly what we got. Lots of open space in the main living area to lounge around (carpet is very soft). Big open windows to feel the sun and see the views at all times. The kitchen was very well stocked and the layout was ideal. The island and bar chairs made it so whoever was in the kitchen could have some company without anybody in their way cooking. Hanging out on the deck for sunrise, during the day, and in the evening were high points. TV's are great with roku's hooked up for access to all your apps. Couple comments of caution: - Driveway is very steep, but straight. - Getting to this location requires driving on some pretty windy roads before you get to the community -> recommend doing this during daylight- Furniture looks and is a little worn, but still perfect for your needs and we were very comfortable!!-If you do choose to rent this place out, remember it's run by a property management company - we were charged a pre-determined "cleaning fee" that was more than renting the place out for a night. This was absurd, especially when it was just two of us - both mature adults that cleaned up after ourselves.

  *This review was originally posted on Vrbo