Family-Friendly Sanctuary: BBQ, Patio & Yard

Reviews

• Highly recommend

  5/5

  We very much enjoyed our stay here. The location was very convenient to New River Gorge, and It was also close to a grocery store and restaurants.

  The house was clean and comfortable. Although we didn't cook, the kitchen seemed well equipped.

  They were generous with the household goods, such as soap, paper towels, etc.

  The house was tastefully decorated and the furniture and beds were comfortable.

  If I came back to the area I would stay here without hesitation.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Heather, we appreciate that you chose to stay with us. You are welcome to stay anytime!"

• Insect Infestation and Poor Communication

  3/5

  -There was a lack of communication with property manager (Stephanie).

  -There was a major insect infestation (kitchen, bedroom, and personal belongings) despite us cleaning and keeping the house tidy. We have photos and videos of the ant & spider infestation. We messaged the property manager the morning of the checkout because we had a packed schedule and wanted to maximize our stay. However, the property manager replied saying she was unaware of insects and implied if we told her sooner, she would have contacted maintenance. Shouldn’t Stephanie have informed us about the availability of maintenance prior to our arrival?

  -We then sent two additional follow-up messages along with more photos and videos and also asked for a partial refund but no reply.

  -We followed-up a third time stating we’ll escalate the complaint. Only then Stephanie replied with a long message, denying our request for partial refund.

  -We replied with a long message, having a clear timeline breakdown for further clarity. Stephanie hasn’t replied to this message yet…

  *This review was originally posted on Vrbo

  Manager's Response:

  Shared from the owner:
  
  "Hi Yuktha, I’m sorry to hear about the challenges you faced during your stay. I hadn’t received any reports of ants or spiders from previous guests or the cleaning team, but I’ve now placed ant treatments around the home to prevent future occurrences. I responded quickly to your messages and accommodated your early check-in and late checkout requests, so I wish you had mentioned the ants while you were there so I could have resolved the issue right away. I appreciate your feedback and hope to welcome you back for a better experience in the future."

• Prefect Weekend Getaway

  5/5

  This house was prefect for our family of 9. We hiked all day and came back to the house and enjoyed a fire every night. The house is close to all of the NRG hiking

  *This review was originally posted on Vrbo

• Weekend with friends

  5/5

  Our stay was great at this house! Communication with the owner was fast and efficient. We had a small hiccup with a ceiling fan in one of the bedrooms and the owner was fast and ordered a fan that was on our door step that evening! The house was very accommodating for our group of 6 adults, the kitchen had everything we needed to cook breakfast and dinner! The grill was an added bonus that we used! We would definitely stay here again.

  *This review was originally posted on Vrbo

• Comforts of home while rafting

  5/5

  Great location & home stocked with everything we could need.

  *This review was originally posted on Vrbo