Beaver Dam Lake Retreat w/ Fire Pit & Dock!

Reviews

• 5/5

• Terrible Host…Avoid this property if you value customer service.

  2/5

  My family and I Rented this property for our Christmas celebration. When it came to check-in day, I had not received any information regarding checking in, other than “a host will meet you at the property to allow you inside.“Imagine my frustration, and fear, when I was unable to get a hold of the host. My family was already headed to the location, as they lived quite far away.I called the main office of evolve. Their office is in India, so she was unable to help.Both myself, and the evolve team contacted the host six different times, along with two different emails, with no response.At that point, I was very fearful that I’ve been scammed. I spent 48 minutes working with the customer service from India. At that point, it was 50 minutes before we were supposed to check in, and I was in the process of canceling our reservation; I then received a text from the host. I explained our situation, asked if we could possibly receive some sort of compensation for all of the stress and frustration I just experienced? The host then mocked me in two different texts. The host stated they would let our family check out two hours later on Sunday “for your 48 minutes of stress.“Whatever happened to customer service? If you care about customer service, please do not rent from this host.If the host had simply apologized for the lack of communication, the situation would have been rectified .that

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  "Hi Jacqueline, thank you for sharing your feedback. We're truly sorry to hear that the check-in process caused you stress and frustration. While we do send check-in instructions one hour prior to arrival and ensure guests can access the property on time, we understand that communication challenges can be unsettling, especially during a special occasion like a holiday celebration. 
  To address the issue, we offered a 2-hour late check-out as a gesture of goodwill. Additionally, we did not receive any communication from you prior, which would have helped us address concerns sooner.
  We appreciate your input and will work to improve clarity and responsiveness moving forward."

• Fun family stay in the lake house

  5/5

  Was good

  *This review was originally posted on Vrbo

• Perfect

  5/5

  The house was large and comfortable, the views were great and the host was perfect.

  *This review was originally posted on Vrbo

• 4 Generation Trip

  5/5

  This was our yearly 4 Generation Trip. Our group of 12 ranges in ages from 9-82. The place had plenty of room and the two living spaces allowed the younger ones to play video games downstairs while the adults socialized upstairs to allow that occasional break The lake with the use of the kayaks, paddleboat and paddle board was used often.

  *This review was originally posted on Vrbo