Mountain Views & Pool Access: Cle Elum Condo!

Reviews

• Excellent condo

  5/5

  Stayed in this condo for 2 nights with my besties. It was perfect. Well equipped, clean, comfortable, cozy and a beautiful view. We will definitely rent this unit again.

  *This review was originally posted on Vrbo

• Excellent condo

  5/5

  Stayed in this condo for 2 nights with my besties. It was perfect. Well equipped, clean, comfortable, cozy and a beautiful view. We will definitely rent this unit again.

• Absolutely wonderful

  5/5

  Couldn’t have been better in anyway everything was perfect. The view was amazing.

  *This review was originally posted on Vrbo

• Excellent view and property!

  5/5

  Beautiful view! Great price and very comfortable! We loved it here!

  *This review was originally posted on Vrbo

• Water pipe broke in unit

  2/5

  Therefore never got to stay at the condo. We were moved to the Inn to a standard room. It was a nice room with a beautiful of the golf course in Lake. The end is about a quarter of a mile away from the resort. And we were told we could only use the Resort pool, Not the other facilities on the grounds. That’s because we weren’t technically staying at the resort. although the room was nice and did not have a kitchen, which did kind of mess up my plans a bit. So we did eat in the restaurants, which were excellent by the way, but very expensive. Unfortunately, I was not informed about the water pipe, breaking until the day before we are to leave that’s why, we were booked in the end just so we had a room to stand.

  The owners did send me a very nice gift pack, which I appreciated but if I would’ve had time to rebook my trip, I would’ve done that just because I didn’t need a kitchen and that was available .

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi James, we’re sorry to hear that your stay did not go as planned, and understand how frustrating it can be when accommodations don’t meet expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - There was an issue with a leak from the washer unit hose in the condo above, which affected the electrical panel in the unit you booked. This unforeseen problem was out of the homeowner's control and required immediate attention for safety reasons.
  - The issue was identified and confirmed late in the afternoon two days before your check-in, and the homeowner notified you as soon as possible, approximately 46 hours before your scheduled arrival.
  - The homeowner worked closely with Evolve and the resort to find alternative accommodations. They also authorized a cancellation if you preferred to rebook elsewhere and offered to cover any price differences.
  - While the alternative room at the Inn did not have a kitchen, it was the best available option at the time given the high occupancy levels at the resort.
  - The homeowner covered additional costs to ensure you had access to the resort facilities for the inconvenience.
  
  Thank you for your understanding and patience in this matter. We appreciate your feedback as it helps us improve and ensure future guests have a positive experience.