Cozy 'Hillside Hideaway' in Wintergreen Resort!

Reviews

• Alexandr

  3/5

  The location is not close to slopes, but it was ok. There are plenty of sleeping spaces (8), but the house did feel cramped. The kitchen table was too small to accommodate even 5 people comfortably. My husband was very disappointed because he couldn’t grill steaks and burgers due to the dirty and rusty grill grates. We had to go to our daughter’s house, which she rented five minutes away, to cook instead.

  Communication with the hosts was poor. We arrived early and asked if early check-in was possible. They only asked for the house address and then stopped responding. A simple yes or no would have been appreciated.

  We’ve stayed at this resort many times with family and friends. Unfortunately, the house we usually rent was unavailable for our dates, so we had to choose this one. Sadly, there were many issues that disappointed us and made our stay uncomfortable.

  Manager's Response:

  Hi Alexandr, we shared your review with the homeowner, who provided the following response:
  
  -Thank you for sharing your feedback. We regret that your experience didn’t meet expectations, particularly regarding communication and the grill. We strive for clear and prompt responses and have reviewed our process to ensure a smoother experience moving forward.
  
  -Regarding the grill, we apologize for the inconvenience. We’ve addressed the issue with our property management team to ensure it’s in top condition for future guests. If you’d contacted us during your stay, we would have been happy to resolve the issue promptly.
  
  -We understand the space did not meet your comfort expectations. While we strive for clarity in our listing, we recognize that preferences for layout and size vary. We hope you were still able to enjoy the other features of the property.
  
  We value your feedback and look forward to welcoming you back for a better stay.

• Wonderful Girl's Weekend Getaway Spot

  5/5

  We had a group of 4 of us ladies that booked a weekend getaway at Wintergreen so we could relax and hit up the local wineries! Check in/check out was a breeze and communication with Diana couldn't have been smoother, she was very responsive! The home was spotless and cozy in every way! Location was perfect, nestled right in the mountains of wintergreen but accessible and close to all our favorite winery spots! Wintergreen resort which is only a 2 minute drive had a wonderful breakfast spot called the Copper Mine for breakfast to get your day started right! Absolutely loved everything about our weekend! Highly recommend this place and look forward to coming back again!

  *This review was originally posted on Vrbo

• Great Stay

  5/5

  Everything was as described. We loved our stay & look forward to visiting again

  *This review was originally posted on Vrbo

• Convenient Stay on WG

  5/5

  Easy in, easy out, responsive management. Cool property, fits multiple cars easily, nice outdoor deck spaces. Cozy bedrooms but the layout worked great for us with two couples and a single. Kitchen worked well for two working together, all the basics were there. Comfy furniture for chatting and playing games or cards. Would stay again!

• Communication w/Hatter not great, house Good

  4/5

  Our scheduled check-in day was on a Thursday at 4:00pm. Days before our scheduled check-in we emailed William Hatter of Hatter Management asking if we could possibly have an earlier check-in, at 2:00pm. We were meeting our college kids at the house for the weekend and they were traveling from Va Tech. Mr. Hatter called us at 7:30pm on Thursday, 3 hours and 30 minutes after we had already checked-in. He then proceed to tell us that an early check-in was not available. Wow, thanks Mr. Hatter. The only other issue was that the fuse for the party lights on the deck kept tripping. Fuse #2 to be exact.

  I would like to thank the owners for the use of their beautiful home. We really enjoyed our time on the very large decks. It was very peaceful in the morning and we had some memorable laughs with our kids that will last a lifetime. The windows facing the rock cliff to the rear of the house produced a breath taking views as well.

  My only other comment is regarding the location. It was perfect for us given the time of year. However, if it’s winter and you’re planing on skiing, that’s a very long walk to the slopes. Too far for me.