Roanoke Mountain Home: 4 Mi to Blue Ridge Parkway!

Reviews

• Nice little house

  3/5

  The house was just as advertised, however, the internet was out for the entirety of our stay. The house did not have satelite, cable, or antenna tv, and only offered access to streaming services. Therefore, we were completely unable to sit down and relax with some tv in the evenings. I followed up with the property manager three times about the issue, and although they were quick to respond, they provided no actual assistance with resolving the issue. I was told a couple times "they didn't know what the problem was, and the property owner was trying to get a tech from the internet company to the house". Eventually we went to the Dollar General and bought a dvd player and a few movies....Overall we had a nice time together, and the house looked just like the pictures, but the internet issue was highly inconvenient. There was also a very large and questionable stain on the shower curtain, that was hidden behind a fold when we arrived. We only noticed it after we showered and shut the curtain all the way. There were stains on other furniture, particularly a storage ottoman in one of the bedrooms. The checkout instructions weren't entirely clear, because we were told to leave dirty towels in "the basket," yet no baskets existed... we left them in a pile on the bathroom floor instead, hoping that sufficed. We enjoyed our trip, the house was the perfect size, and the location was convenient. The few things listed above would have made our stay more enjoyable. y

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Meghan, thank you for sharing your experience. We’re glad you enjoyed the home’s size and location! The homeowner wanted to address your feedback:
  - The internet outage was due to snowstorms affecting the area. Updates from the provider suggested it would be resolved sooner, but unfortunately, it remained down for about 10 days. We understand this was inconvenient and appreciate your patience.
  - Your idea of purchasing a DVD player as a backup was a great one! This was the first time we’ve experienced a prolonged internet outage, and we’ve decided to add a DVD player to the home for future guests.
  - The shower curtain stain was likely from hair dye and had been previously washed, but we now realize it needed to be replaced, which we have taken care of.
  - The rainbow-colored storage ottoman had a stain that wouldn’t come out despite multiple cleanings, so we have removed it entirely.
  - We'll add a more visible laundry basket in a closet or the laundry room this week.
  Thank you again for your feedback—it helps improve future stays.

• Cute house - excellent host

  4/5

  Our host was great in working with us with our travel plan! House is very cute with nice views of the mountains.

  *This review was originally posted on Vrbo

• Met Our Needs

  5/5

  We were renovating and needed a place to stay close by. This property met all of our needs.

  *This review was originally posted on Vrbo

• Below average stay

  2/5

  Needs a refresh. Furniture appeared like from garage sales. Hot tub covered with leaves. Unswept front porch. Bugs on carpet. Pillows & bed lumpy. Phoned manager & she brought 4 new pillows & new skillet. Dishwasher broken (mgr. offered to have repairman come but we declined & washed by hand). Next door neighbors having a loud verbal altercation when we arrived. Would not return.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Georgia, we’re sorry to hear that your stay didn’t meet expectations. We shared your feedback with the homeowner, and they’d like to address a few points:
  -The home’s furniture, including the mattresses and couches, was purchased new in April to ensure comfort and cleanliness for our guests.
  -While we try to accommodate all guests' comfort, mattress taste is subjective, we're sorry the mattress didn't meet your preferences.
  -Although we do our best to keep the outdoor area clean if there are a few days between guest check-out and the next check-in, it is certainly possible for Mother Nature to have an effect on the outdoor area once our cleaning crew has left.
  -The dishwasher is currently being serviced, and we appreciate your understanding when you declined the repair during your stay.
  -We try our best to provide a great environment for guests, but sometimes external factors like the neighbor’s arguing are simply out of our control.
  -The manager went above and beyond to provide new pillows and a skillet during your visit to help make your stay more comfortable as we are accustomed to providing a 5-star experience to all of our guests.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Easy stay in a quiet neighborhood

  5/5

  This place was everything we needed it to be and was as advertised. Proximity to the Blue Ridge Parkway was one of the features for us. The house is small, but it was clean and comfortable and had the essentials. The neighborhood was quite. The hot tub, which is a new addition was a nice plus. Communication with the owner was very friendly and helpful.

  We will stay here again if we come down this way.

  *This review was originally posted on Vrbo