Cozy Roanoke Vacation Rental: 2 Mi to Downtown!

Reviews

• Cozy apartment, great location

  5/5

  We really loved our stay at this very cozy apartment close to the Greenway, Grandin shops, and downtown Roanoke. Loved having access to the huge back yard for our pups. Communication with our host was terrific and we had everything we needed for a weekend spending the holiday with family.

  *This review was originally posted on Vrbo

• Be prepared for stairs!

  3/5

  The biggest thing I wasn't ready for when I got to the property was the number of stairs I'd need to go up and down every time we wanted to go in or out. The photos show stairs up to the porch and a small set of a few stairs inside. It does note stairs are required to access the property, and that's clear from the photos. What's not clear is the entire other flight of stairs that's not in the photos. This is a second story walk up, after you've already walked up a steep flight of stairs to get onto the porch. So, all in all, you're probably climbing something like 30 steps to get into and out of the property every time you enter or exit. It's also street parking only. This adds up when you're carrying in and out all of your luggage, dog crates, food, etc. We also had dogs, which we were thankful to be able to bring. Do be aware that the backyard is only accessible by another full flight of about 20 steps. The back corner of the fence is falling down, so you'll want to really watch your dogs to make sure they don't jump over and run away.

  As for the inside, the water pressure in the kitchen was basically none. We had to wash dishes with a small trickle of water. It took several minutes to fill a bowl of water for the dogs. The creamer for the coffee seemed to be expired. The white towels were stained and felt dirty even if they maybe weren't. The laundry only has hot water hooked up, so you can't wash anything in cold.

  This is fine for a cheap night or two but not much else

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Andria, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - Recent plumbing work unintentionally caused issues with the kitchen water pressure and the laundry, but they are being fixed immediately to ensure this doesn’t affect future guests. I apologize this affected your stay.
  - The listing notes that stairs are required, however, I understand the full extent may not have been clear. I am looking into adding photos that clearly show the number of stairs.
  - I’ve always maintained high standards for cleanliness and have been reassured the towels were clean. In light of your feedback, I will consider replacing the towels to ensure a better experience for all guests going forward.
  - The creamer has been replaced, and I appreciate you bringing this to my attention.
  - The fence in the backyard will be inspected and repaired immediately to ensure it’s fully secure for guests with pets.
  - We wish you had reached out to the Guest Contact during your stay if there were any issues. We would have acted immediately to resolve them and ensure you could fully enjoy the home.
  We take our guest experience seriously and strive to provide an enjoyable stay for each guest. Thank you for taking the time to provide feedback on your stay so we can continue to enhance the guest experience.