Cozy Cabin w/ Patio on Craig Creek: Pets OK!

Reviews

• Perfect

  5/5

  We had a wonderful time. Very relaxing and the leaves were beautiful!

  *This review was originally posted on Vrbo

• Really dirty

  2/5

  First impression,this cabin was very dirty . deep down dirty . please understand it wasn't someone stayed one weekend and the maid didn't make it to clean . it had not been cleaned in a while .

  being sence we came from mighigan we couldn't just leave . so we spent hours cleaning so we felt comfortable enough to hang out a bit . we swept,mopped(twice),disinfected kitchen & bathroom ,washed bedding&rugs . this was after I received an email saying Teresa didn't mind what time we check in "the cabin is ready" so imagine our surprise. The owners charge for a guest to bring a dig , which is quite funny considering the cabin was full of dig hair and dog food under everything in the kitchen. .

  Screen in porch was beautiful but extremely dirty as well . yard has a great view of creek but we didn't enjoy that either being the grass was long wet and Virginia has poisonous snakes. . when,I addressed these bug issues with the owner , I asked for 2 nights reimbursed . I booked it for 3 nights . we cleaned the first and left the third night because we just couldn't relax. I will be reimbursed for 1 night ( Thankyou teresa) but I'm still requesting another nights money back .

  Manager's Response:

  Hi Monica, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take cleanliness seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The homeowner confirmed the cabin was professionally cleaned before your arrival, but we’ll ensure the cleaning team is extra thorough moving forward, especially in pet-friendly areas and outdoor spaces.
  - Given the cabin's natural setting, leaves, and outdoor debris can occasionally get tracked in, but we apologize if it impacted your experience.
  
  We appreciate your feedback, which helps us continue to improve. We hope you'll consider giving us another opportunity to provide a truly relaxing stay in the future. Thank you for taking the time to share your experience.

• really enjoyed ourselves

  5/5

  we had a great time relaxing on the back porch and swimming in craig creek

  *This review was originally posted on Vrbo

• Piece of heaven!

  5/5

  Was the nicest and most peaceful get away for the weekend! Everything was super clean and we had the best time! I will Def. Be coming back! Teresa was very nice and on top of communication if I had a question. :) loved it!!!

• Graduation week!

  3/5

  Had to clean before moving in: swept and mopped floor, vacuumed porch but didn't attempt to clean off car porch! Other than that we had a great time! Graduation week was fabulous! Fishing, laughter, eating, rocking my great- grands! What a blessing!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Keysha, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties very seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - We use a professional cleaning service to ensure the home is thoroughly cleaned before each guest's arrival. We regret that you did not reach out to the Guest Contact during your stay to address any issues you encountered. We would have done everything possible to resolve them immediately to ensure you could fully enjoy the home.
  - We've addressed your comments with the relevant teams to ensure that future guests receive the exceptional service we strive to provide. We always aim to go above and beyond for our guests and are confident that future guests will have excellent stays.
  
  We do everything we can to ensure the best possible stay and look forward to hosting many satisfied guests at this property.