Woods Cross Vacation Rental w/ Hot Tub!

Reviews

• Woods Cross Stay

  4/5

  I had the privilege of staying at this residence for 2 ½ weeks, and the accommodation was exactly as described. From the moment we entered, we felt a warm and welcoming atmosphere. The home is well-maintained and perfectly matches its description, located in a great neighborhood. If you are traveling with a dog, this home is very pet-friendly, and the neighbors are very friendly as well.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for your kind words, Karen. We look forward to hosting you again."

• Home away from home

  4/5

  We were in town for a week for staff training and this house was very cozy and in a quiet friendly neighborhood. We weren't sent the WIFI password, but found the host number in the check-in and he sent it right away.

  Would definitely stay here again.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for taking the time to write the review. We look forward to hosting you again."

• Check in nightmare

  3/5

  The house was clean and useful as was the location. Nice neighborhood as well. The checkin instructions/code to enter was incorrect and we were not able to get a hold of the host until after 11pm. We were first at the property at 5pm. No washrags in the house. Initial communication was poor. Once communication was initialed by the host, communication was better. Taking over 5 hours to gain access was terrible. The owner offered a $25 discount which was insufficient and to honest, an insult to the circumstances created by the owner/manager.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Michael, thank you for taking the time to leave a review. We genuinely appreciate your feedback, and the homeowner would like to share the following: The guest did not communicate with us upon encountering difficulty with check-in at 5:00 pm. Instead, they sought assistance from a family member and then attempted access to the property at a later time. Although our Guest Contact promptly returned their call within the hour, the guest had already reached out to Evolve, who efficiently resolved the access issue. Evolve has a comprehensive record of the incident. Therefore, the assertion that it took over five hours to check in is not consistent with the timeline documented. Our commitment to providing an exceptional stay remains steadfast, and we eagerly anticipate hosting many more satisfied guests.

• Needs love and deep cleaning

  2/5

  House was nicely decorated. Dirty , rundown needs love put back into it. Cabinets falling apart, master bathroom needs tile work fixed. Chairs falling apart ,hot tub cover kept blowing off in the wind latches broken. Pillows very used and dirty.

  Has a no smoking rule when we walked in upstairs mainly master bedroom smelled strongly of pot and smoke alarm was disassembled and sitting on dresser.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Michelle, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:
  -We promptly addressed your concerns upon notification. However, despite repeated attempts to rectify the situation, the guests continued to remove the smoke alarms.
  -We also took immediate steps to resolve the issues, and upon your departure, you expressed satisfaction with your stay. We trust that our proactive measures to address any inconvenience helped to mitigate the impact.
  -Additionally, it's worth noting that there were no mentions of pillow concerns during your stay.
  Our commitment to providing an exceptional stay remains steadfast, and we eagerly anticipate hosting many more satisfied guests.

• Premium price for substandard unit

  1/5

  Pending response from Evolve

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Cam, we take guest feedback seriously and discussed your comments with the homeowner. Here's what we'd like to share: We do our best to set industry-competitive prices based on the property and surrounding area and use a dynamic pricing algorithm, which can fluctuate depending on the time of year. We apologize if you didn't feel it was a good value. Thanks for taking the time to leave your review.