3-Story Provo Townhome: 1 Mi to BYU!

Reviews

• Great location and comfortable

  5/5

  I gave 5 stars because of our property Manager Dan , he was very helpful .. everything we asked for he did , except for fans , if your a family that likes fans you will have to bring your own … the pics show a fan but it’s in one room ! The house got cold but through the night it would get warmer , the down stairs in the summer is very hot .. but over all this place fit our family very well for the time we needed it ! Also ,I love the three different levels but just be aware it’s a lot of stairs if you’re doing a girls trip pack light , the luggage was so heavy but thank goodness my husband was there …

• Do Not Stay Here

  1/5

  The location of this property is amazing, but it is a filthy dump! It was evident it hadn’t ever been cleaned and there was hair (human and animal) everywhere. The sheets and bedding hadn’t been washed, the bathrooms hadn’t been cleaned, and the dishes were left dirty in the dishwasher and cabinets. I’m allergic to animals and paid for a pet free property of which I did not get. Evolve is a dishonest management company. Save your money and stay at a property that is what it states.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Elizabeth, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.
  - We use a cleaning service to have the home professionally cleaned before each guest's stay. When you reached out to make us aware of your concerns, we offered many solutions to remedy the issues. We list our property as a "No Pets" allowed property, and after an inspection of the home, we could not find any evidence of a pets staying at the property. In addition, the carpets have recently been professionally cleaned. We hope that the measures taken by both ourselves and Evolve made up for any inconvenience you may have encountered.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Provo Town Home

  2/5

  The bathrooms were not clean. There was hair in showers and on bathroom floors. Lacking amenities that we have found in other VRBO's such as Kleenex. Garage could only fit a compact car. They seal coated driveway into home all day Friday into Saturday morning. Limit time to access home during Friday and checking out Saturday morning.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Thanks for sharing that information. We have spoken to our cleaning team to improve the cleaning of the bathroom. We have also added additional supplies to the unit for our guests' needs. Unfortunately, during your stay, the community was doing routine maintenance on the community roadways. We apologize for the inconvenience that may have caused. "