3-Story Provo Townhome: 1 Mi to BYU!

Reviews

• Met our needs

  4/5

  This rental met our needs and is located in a convenient location. A few things we noted:

  - The kitchen is not stocked well. It’s pretty bare bones.

  - The rooms are much smaller than they appear in the listing photos.

  - The linens could use a refresh. Many of the towels and pillows are stained.

  - The place could use a deep clean. The upstairs smells musty, the baseboards and corners aren’t clean, there’s stuff dripped down the front of the cabinets, the refrigerator and freezer were quite dirty, and the dishwasher was full of standing water and dirty dishes that smelled terribly.

  - We were given 4 towels total until we asked for more and there are no extra blankets.

  - It’s hard to regulate the temperature on the three floors. The downstairs is quite cold while the main level is hot.

  - The mattresses and bedding are basic and not great.

  Overall, we were fine for our two night stay but not overly comfortable and I’d opt to stay somewhere else on a return visit.

  *This review was originally posted on Vrbo

• BYU Game

  5/5

  Stay was great. Easy to access with a simple check in. Spacious and comfortable. We came into town pretty late, so everyone was very grateful for the k-cups for morning coffee. Grocery store across the street and restaurants one street over the other way, make the location really very convenient.

• Nice home

  5/5

  The property management company evolve, communicates through email which is not ideal. It would be best if they communicated though the app.

  The house is nice. The bedroom with the most beds is on the bottom floor and the other bedrooms are on the third floor so my kids would not sleep on the bottom floor as it was too far from our room. Good location.

  *This review was originally posted on Vrbo

• Great location and comfortable

  5/5

  I gave 5 stars because of our property Manager Dan , he was very helpful .. everything we asked for he did , except for fans , if your a family that likes fans you will have to bring your own … the pics show a fan but it’s in one room ! The house got cold but through the night it would get warmer , the down stairs in the summer is very hot .. but over all this place fit our family very well for the time we needed it ! Also ,I love the three different levels but just be aware it’s a lot of stairs if you’re doing a girls trip pack light , the luggage was so heavy but thank goodness my husband was there …

• Do Not Stay Here

  1/5

  The location of this property is amazing, but it is a filthy dump! It was evident it hadn’t ever been cleaned and there was hair (human and animal) everywhere. The sheets and bedding hadn’t been washed, the bathrooms hadn’t been cleaned, and the dishes were left dirty in the dishwasher and cabinets. I’m allergic to animals and paid for a pet free property of which I did not get. Evolve is a dishonest management company. Save your money and stay at a property that is what it states.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Elizabeth, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.
  - We use a cleaning service to have the home professionally cleaned before each guest's stay. When you reached out to make us aware of your concerns, we offered many solutions to remedy the issues. We list our property as a "No Pets" allowed property, and after an inspection of the home, we could not find any evidence of a pets staying at the property. In addition, the carpets have recently been professionally cleaned. We hope that the measures taken by both ourselves and Evolve made up for any inconvenience you may have encountered.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.