11 Mi to Great Salt Lake: Magna Getaway!

Reviews

• Not at all as described

  1/5

  Only decent things I can say about the property is that the linens were clean, there was a backyard for our dogs and we were able to bring all 3.

  Whoever took the pictures of the property did an amazing job of disguising how horrible it really was. You have to enter through the backyard (took a bit to figure out because there were no signs or instructions with the check-in info). The first room you enter is the kitchen which is the size of a small walk-in closet. There is absolutely no table or chairs or anywhere to sit in the kitchen. You have to go down 4 steep cement stairs to enter the rest of the property. The floor looked like it was mopped with dirty water, the bathroom was tiny, with no outlets, no towel bars/holders, no hand towels or washcloths, no body wash and I had to use Clorox wipes (that we brought with us) to wipe the bottom of the shower floor because it was filthy. The bedrooms had no furniture besides the bed and one tiny nightstand. Finally tye laundry area was scary. There was a light hanging from the unfinished ceiling with exposed wires, the water heater was leaking and you could see all of the exposed piping and electrical wires. If we could’ve found somewhere else to stay with our dogs I would not have stayed at all and requested a refund. It was horrible.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Vanessa, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We're sorry to hear the property didn’t meet your expectations. To clarify, the entry instructions include the option to access through the garage, where the number of the house is clearly posted.
  - The water heater you mentioned is functioning properly, and the "leak" you referenced is simply the water softener draining as intended, but we're sorry that this caused you any concern.
  - The light in the laundry area is a standard hanging fixture, and seating is available in the living room for your convenience. That said, we will address your concerns with the cleaning team to ensure a more thorough job and will continue making upgrades to improve the space.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Not Worth the Money

  2/5

  When I first booked the property it seems it's listed as a whole house but it's not. I've stayed at houses before where there are other guests with no issues. There is not any soundproofing and if you are in the basement you can literally hear everything upstairs. The property was less than clean and there was a substantial amount of water damage in the bathroom and laundry room. Trash was present in the trashcans from whomever stayed there before us, this seriously makes me question the overall cleanliness. Cockroaches were also present in the kitchen. Once reported the morning after check in, I never heard anything back, not even an apology. There was not hand towels, kitchen towels, wash clothes, or a hair dryer.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Ashley, thank you for your review. We’ve passed your feedback along to the homeowner, so they can continue to improve for future guests. Thanks again for taking the time to share your experience.

• Magna, UT House (Downstairs)

  5/5

  Everything was as advertised. Home was great. Convenience of having the Washer/Dryer right there was awesome. TV worked great and although the shower is a little cramped, water pressure and temp were good. Appliances in the kitchen were newer and worked well.

  Only thing to remind people who are staying for several weeks is that the garbage cans need to be put out for Monday pick up on the OPPOSITE side of the street for service. We missed one week because of this, and the can got really full.

  We look forward to renting this property again when we do more work on the nearby HS.