14-Acre Terrell Ranch Escape w/ Pool & Fire Pit!

Reviews

• Awesome stay

  5/5

  Loved the stay at the Ranch House. It was very spacious and pool and spa was awesome. We were there for a wedding and only wished we had more time. Family and I are talking about making another trip to enjoy more with the family at same location. We have plans to reserve the stay again in the near future.We do have family and friends in the area around Terrell TX. Excellent stay!

  *This review was originally posted on Vrbo

• Awesome stay

  5/5

  Loved the stay at the Ranch House. It was very spacious and pool and spa was awesome. We were there for a wedding and only wished we had more time. Family and I are talking about making another trip to enjoy more with the family at same location. We have plans to reserve the stay again in the near future.We do have family and friends in the area around Terrell TX. Excellent stay!

• Family time

  5/5

  Great place for the 11 of us to gather and visit as an all adult family (25-85). Enjoyed the outdoor gathering spaces and large dining area for meals. Nice, clean place, but could use a little refreshing and handyman work.

  *This review was originally posted on Vrbo

• Delayed or deferred maintenance is becoming noticeable

  3/5

  Family birthday celebration of father, grandfather and husband. Pool needed attention. -

  The storm that was being blamed had happened weeks ago.

  The deferred maintenance on the property was very noticeable. The day we left there was activity.

  Two of the tv monitors are still not functioning.

  The dishwasher has issues.

  The freezer in the kitchen wasn’t cold enough to freeze neewak

  The microwave turntable doesn’t rotate.

  Some pillows need to be replaced-

  We went to town and bought some.

  Bath room by the out door kitchen needed to be cleaned.

  The refrigerator in tbr garage was very dirty.

  *This review was originally posted on Vrbo

• Cleaning/Bug disaster....renters beware!

  1/5

  We were so excited to have found a home close to family that looked so nice from the photos...however this house was a very big disappointment all the way around. I'll spare all the details, but the home was dirty and had mouse/bug traps in every room. Live bugs in the kitchen... There is a very clear bug problem. It was not cleaned properly and had not been thoroughly cleaned in quite some time. We did contact the owner about the cleaning, he sent a cleaner out who was able to rectify some of the issues but not all of them, a cleaning fee reimbursement was not even offered. After diving into reviews on other platforms it appears that cleanliness has been a problem...we would not stay here again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Matthew, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  -We regret that the cleanliness did not meet your expectations. Maintaining a clean and comfortable environment for our guests is of utmost importance to us.
  -We sent our cleaning crew twice to address your concerns and clean the specific areas you pointed out.
  -The property is located in a wooded area, and despite regular monthly cleaning and pest control, there is always a possibility of encountering bugs. We keep bug traps in each room to ensure our guests' safety and comfort.
  -We were not approached about a cleaning fee reimbursement until after the review was left, but we would have been happy to assist with that.
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!