Unique Stay: 'Tiny Everest' San Antonio Home!

Reviews

• 5/5

• Pubic Hair and Urine

  1/5

  VRBO upholds higher standards here.

  Our family booked a stay with this VRBO and showed up to a filthy unit with urine on toilets, pubic hairs on the toilet seat (on and under), mold in the shower, hair and trash on the floor, used soaps left in the dish (multiple) and dead bugs as well as spiders crawling on the walls. We refused to stay in these conditions and due to the distrust in cleanliness, we would not be sleeping in these sheets either. Our family was displaced shortly after arriving and had to share a king size bed at a near by hotel, doubling our cost of room accomodations. VRBO now refuses to refund our cost to this unit.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Cierra, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: 
  - We sincerely apologize for the negative experience you had during your stay. Cleanliness is a top priority for us, and your feedback is taken very seriously. I'm sorry you found the accommodations inadequate, and I regret that we were not given the opportunity to address your concerns during your stay.
  - I was present on the property during your check-in and had previously communicated with you via text, providing my contact information and an invitation to reach out with any concerns. Unfortunately, I did not receive any communication from you at the time, which would have allowed us to address the issues promptly.
  Regarding your specific concerns:
  - The shower is cleaned and disinfected after each guest's departure. What you might have seen is a slight discoloration of the plastic material, not mold.
  - While we have consistently received positive reviews about the cleanliness of our property, it's possible that an oversight occurred. However, without pictures to document this, it's challenging to address directly.
  - The area you mentioned is likely natural wood patterns. We clean and vacuum thoroughly but will review our cleaning procedures to ensure this is addressed.
  - There was no trash present upon inspection, and no pictures were provided to verify this claim.
  - We provide decorative soaps for guest use, sourced from a local shop. I apologize if these were mistaken for previously used items.
  - Given our semi-rustic setting, occasional bugs can be expected, despite our best efforts to prevent them.
  - I understand your frustration with the situation and the additional costs you incurred. However, as we were not notified of your concerns during your stay, we were unable to rectify the issues at the time.
  - Communication is essential, and had we been aware, we would have acted immediately to resolve the problems.
  - We strive to provide a clean and comfortable environment for all our guests, and I'm sorry if we fell short in this instance. We will take your feedback to improve our services and prevent similar occurrences in the future.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Beyond 5 STAR

  5/5

  I can not begin to say how wonderful our stay was.He is a gracious and attentive host!

  *This review was originally posted on Vrbo

• Wonderful!!!

  5/5

  Gracious host,

  Clean and comfortable place.

  I can not express how grateful I am to have stayed there.

• Tiny house with much to give

  5/5

  The tiny house was amazing. Olivier was very nice he greeted us upon arrival and told us a bit about himself. We were his birthday present as it was his birthday weekend lol. We will definitely be coming back to stay there with our little ones. We were there for a soccer tournament but unfortunately it was cancelled due to the weather.

  *This review was originally posted on Vrbo