Richardson Home w/ Fenced Yard, 16 Mi to Dallas

Reviews

• Birthday Celebration

  3/5

  There was a strong odor of a dog inside the home. I had to buy spray to spray the living room and kitchen area. The master bedroom was extremely hot at night but the rest of the home was cold. We had to buy a fan. The toilet and shower in the master bedroom stopped up the morning we were leaving. When flushing the toilet it tried to come up through the shower.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Andre, this homeowner works hard to provide an ideal stay for all guests, and they would like to clarify the following:
  - The cleaning was completed just hours before your arrival, and the odor you noticed may have been from the eco-friendly cleaning products used. The property does not allow pets, and we’ve never had any previous issues with pet odors.
  - The A/C vents in the master bedroom were found closed after your stay, which may have affected the temperature in that room. The rest of the house’s A/C system was working properly, and we recommend checking the vents to ensure full airflow.
  - The plumbing issue you encountered appears to have been caused by an excessive amount of toilet paper, which led to the clog.
  We have worked very hard to provide a clean and comfortable place for guests to enjoy and will continue to do all we can to provide the best possible stay for our guests!

• Terrible communication, replace the fan in the master

  2/5

  booked a weekend stay with a family to arrive on a friday. i asked a question in my booking if i would receive the damage deposit back when we left the house with no damage and received no reply..

  the week before the booking, i messaged and asked for verification that there was a pack and play, high chair and air matress at the house, as we would plan on not packing one and would have issue if there wasnt, and also an early check in for nap time for the kids. well no one replied. after multiple calls, emails and reaching out to customer service for Evolve rentals the property manager still never replied.. the only contact i ever had with the manager was a premade text message at arrival time.

  overall the house was nice, location was good. but the fan in the master bedroom was so loud! it was clicking, squeaking all night and we slept terribly and the next night had to sleep in a different room and put our newborn in there.

  the pack and play that was at the location looks like it was spit up in at some point and never cleaned...

  also i couldnt find an air matress anywhere in the location.

  the stay would have been much better if they had just replied...

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi John, thanks for providing your feedback. After reading your comments, the homeowner wanted to address a few points:
  - We regret any communication issues you experienced. We did not receive any messages prior to your stay. Our contact information is available in the house, and we sent a welcome text upon your arrival.
  - We inspected the ceiling fan in the main bedroom, and there's no noise.
  - We're sorry for any oversights with the Pack 'n Play. Had we known, we would have sent someone to address this immediately.
  - Our listing does not include an air mattress, but we do provide a high chair and the Pack 'n Play as specified.
  Thank you for leaving your review.

• Weekend getaway

  5/5

  Very nice, peaceful neighborhood close to everything we needed. House was extremely clean. We had a great time. Living and kitchen furnitures are okay, probably close to time for an upgrade. We enjoyed our stay and would definitely do it again. Thanks.

  *This review was originally posted on Vrbo

• Great weekend getaway

  5/5

  Myself, husband, cousin and his wife visited Dallas area for the weekend to see my brother and stayed in this house. Perfect! Very clean and comfortable. It had everything we needed to include preparing dinners. We were able to visit several area attractions over the weekend because proximity to them was great. Will definitely try to come back next year!

  Manager's Response:

  From the owner: "Thank you for your review, we can not wait to host you again."

• Weekend getaway

  5/5

  Very nice, peaceful neighborhood close to everything we needed. House was extremely clean. We had a great time. Living and kitchen furnitures are okay, probably close to time for an upgrade. We enjoyed our stay and would definitely do it again. Thanks.

  Manager's Response:

  From the owner: "Thank you for your review, we look forward to your next stay."