Richardson Home w/ Outdoor Oasis & Movie Room

Reviews

• 2/5

  Owner tried to kick us out the day before our scheduled arrival, his "family was flying in tonight" and our group just needed to leave. Only after badgering us to leave did he finally check his email only to see that we did in fact haver a next day check out time. Lots of ill feeling in our group (who was hurriedly packing to leave) and just before we were leaving for a dinner in our honor with our Dallas friends. The owner's attitude was SO ABRASIVE and unnecessary, and his "apology" after learning of HIS mistake was pathetic. REALLY put a damper on the last night of our stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Charles, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, we'd like to share the following:
  
  - The confusion arose due to a lack of email notification about your reservation extension, for which we at Evolve take responsibility
  - After verifying the extension, the owner made immediate alternative arrangements for their arriving family and sincerely apologized for the confusion
  
  We've addressed your comments with the relevant teams so that future guests will receive the exceptional service we strive to provide. Thanks again for your feedback!

• Maintenance

  4/5

  The main upstairs bathroom sink was leaking water from under the bowl. The lights outside would not work, and the water would not get hot.

  *This review was originally posted on Vrbo

• Great place!

  5/5

  The home looked exactly like the pictures and the beds were very comfy! It wasn’t too far away from any restaurants or attractions. I would definitely book again in the future.

  *This review was originally posted on Vrbo

• Very Good

  4/5

  We brought are grandson to Dallas for a few days and really enjoyed our stay, the pool was perfect. The house is nice and clean, I think air conditioner up stars was leaking in cabinet on bottom floor and it had look like black mold in cabinet! The rooms was very nice and great shower in master bathroom. Pretty deck coming out of master then you look up and nails are sticking out all over., All in all we had a great time and would stay again if get rid of the mold! The theater in the bedroom was awesome but need chairs to put out fold up chair would be fine, it was hard to fit all of us on the bed to watch a movie! Top part of the fridge was not getting very cold, but didn’t have lot of food so didn’t bother us that much.

  *This review was originally posted on Vrbo

• 4/5

  We had a great stay, and the house had plenty of amenities. Tech is all over the house with great TVs in almost every room of the house (including the master bath). Our kids enjoyed the theater room. The owner was very responsive and sent someone on the first day to address some issues and a missing blender. Like many house rentals, some items need replenishment. We didn't find enough pool towels. The pool is in great shape. The house overall has nice finishes. The yard needs some love but does that really matter on a vacation rental? Overall, we enjoyed the house for the time we were there.

  *This review was originally posted on Vrbo