Charming 'Lake Creek Cabin' w/ Pool Access & Decks

Reviews

• VRBO nightmare I hope to forget

  1/5

  I am writing to express my deep dissatisfaction with the experience I recently had at the not so charming lake creek cabin, which greatly disappointed me and left me with a negative impression of your establishment.With high expectations we arrived on Friday, hoping to have an enjoyable and pleasant experience. Unfortunately, my visit turned out to be quite the opposite. From the moment we walked in, there were numerous issues that accumulated and contributed to my disappointment.Moreover, the cleanliness and upkeep of the premises were subpar. The facility seemed to be in a state of disarray, general lack of maintenance was appalling. This not only detracted from the ambiance but also raised concerns about hygiene and sanitation standards. Definitely, opposite of the charming cabin that was pictured and described in the listing. The community amenties (pool) and outdoor living areas that were misrepresented in the description are only a few of the terrible parts of the weekend I hope to soon forget.The culmination of these issues made my visit an unpleasant and regrettable experience. As a loyal customer who had previously enjoyed several VRBO rentals.I am significantly disheartened that this stay wasn't a more pleasant memory.I believe that constructive feedback is essential for the growth and improvement of any business, and that is the intent behind this letter. I hope my concerns are taken seriously and that steps will be taken to rectify these issues.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jamie, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: We strive to ensure that our guests have a comfortable stay with us and provide high standards of hospitality. As with every check-in, we reach out to our guests to ensure they feel welcomed. From the beginning, we graciously accommodated the early check-in request for you and all your friends.
  - We maintained communication with you during your stay, and at no point did we receive any indication of dissatisfaction from you. In addition, your last text to us was a "Thank You."
  - We value the condition of the property and it has had over 50 5-star reviews across the platforms and has never had a low rating before yours, so again very shocked to read your review.
  It's disheartening that an unfavorable review was provided, especially given the property's importance to my family and the many returning guests who hold it dear. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays.

• Weekend getaway

  5/5

  We had all we needed. Cozy and comfortable.

  *This review was originally posted on Vrbo

• Great Place to Stay

  5/5

  The host was very helpful and responsive to texts. The house was very clean and perfect place to stay for the weekend!

  *This review was originally posted on Vrbo

• Great get away

  4/5

  Great property with a lot of activities for all ages. Home is clean and inviting. Yard could use a better upkeep but overall great experience will return!

  *This review was originally posted on Vrbo

• Great Place to Stay!!

  5/5

  This was a beautiful place to stay and close to Granbury which made it very convenient!! The host was very helpful!

  I would definitely come back!