Galveston Home w/ Decks + Views, Walk to Beaches!

Reviews

• Needs a good cleaning

  2/5

  The house was beautifully designed and our guest contact was very nice and communicative. However the house needs a good deep clean and an exterminator. The housekeeping was very poor. We had ants and roaches out regularly during our stay. The smoke detectors were beeping the whole first night. Overall not the best experience

• Beautiful home- soured by lack of cleanliness and maintenance. No response after providing feedback

  3/5

  1.Trash Disposal: There was not proper trash disposal for the property prior to our arrival. We had to deal with tons of trash baking in the sun from previous renter due to trash not being picked up from property.

  2. Spider and Bug Problem on Outdoor Deck: There was a noticeable issue with spiders and bugs on the outdoor deck. A quick scrub, broom and pest control measures should be taken to mitigate this issue. Neighbors didn’t appear to have same issue.

  3. Lack of Umbrella on Outdoor Deck/ cleanliness of decks : Currently, there is no umbrella on the outdoor deck, which in addition to the cleanliness hindered us from using the deck. Huge stains all over deck.The windows were not even cleaned to enjoy the view.

  4. Master Closet: There is no designated place to hang clothes in the master closet. It would be convenient to have some hooks or rods installed for this purpose.

  5.Hooks for Wet Towels: No hooks available to hang wet towels in the bathrooms, which can be inconvenient after using the pool or after bathing.

  6. Ants- previous renter left food particles throughout home. There is 500 cleaning fee attached to the property, this should NOT have been an issue.

  7. Sheets not changed in one of the bedrooms, stains all over sheets. (Note, we only used 3 rooms)

  8. No pans for cooking, only pots

  Thank you for the high chair and bathing products! Plenty of bathing and beach towels!

  Maintenance and cleanliness took away from this beautiful home.

  *This review was originally posted on Vrbo

• Family trip

  3/5

  The property manager manager was very prompt and responding to me and very helpful if there was any issues. Other than a few chips under the coffee table, everything was very clean The problem was it was not set up for 10 people, not enough linens, not enough cooking pots and pans

  With those few corrections, I would definitely stay there again

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Monica, we appreciate your feedback and are glad to hear that our property manager was prompt and helpful during your stay. After sending your feedback to the homeowner, they’d like to share the following:
  - Thank you for choosing to stay in our Galveston, Texas home and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business.
  - We will address the chipped coffee table to ensure it’s in top condition for future guests.
  - Our cleaning team takes great care to ensure the property is spotless, and we’re pleased to hear you found it clean.
  - The space is equipped to comfortably accommodate 10 people, with four beds large enough for two guests each and a bunk bed.
  - We will ensure that there are sufficient linens and cooking pots and pans for larger groups in the future.
  
  We hope that you and your loved ones had a great time and consider staying with us in the future.