Galveston Retreat w/ Balcony & Gulf Views!

Reviews

• 1/5

  Awful! The condo was dirty and smelled terrible. The mattress was so old that you could feel every spring. There were no sheets for the pull out sofa. There was so much extra furniture in the small space that it felt like a storage place for extra furniture. I don’t usually complain, but stay some place else!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kim, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  We are glad you chose our home and we apologize for any inconvenience you experienced. We will begin working with a new cleaning company to ensure that future guests do not share your experience. We will look into your concerns with the mattress and furniture.
  We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback.

• Summer Stay

  5/5

  We had a few small issues upon checkin, but the property owners drove out personally to take care of them and check in on us. They were extremely kind and made sure we felt comfortable and were satisfied before they left and were willing to go the extra mile to make sure we were happy. The owners also made sure we had coffee stocked (including cups, lids and creamer), toilet paper and paper towels. The property is perfectly located to walk to the beach and accommodated our group well. It is close to a crosswalk which made crossing over the Seawall easy and there was plenty of space on the beach nearby to set up. This would be a great place for a girls trip or for a small family. We will definitely be coming back!

  *This review was originally posted on Vrbo

• Summer Stay

  5/5

  We had planned a girls trip and chose this condo. We had a few hiccups upon check in, called the property management company and the owners personally called me back very quickly. They drove down themselves to fix the issues, and it was clear they were not aware of it beforehand. They were so kind and made sure we were comfortable and satisfied with the property before they left making sure to go the extra mile. The property itself is in a great location with an easy walk to restaurants, the grocery store and the beach. It is right by a stop light making it easy to cross the Seawall and access the beach. We highly enjoyed staying here and will definitely be back!

• Great place

  5/5

  Good view! Easy access. Staff that runs the actual building were very helpful, room was great for the family.

• Needs a few things

  1/5

  Although the property was clean, it lacked many things. The dishes are very old and dirty looking. There were no silverware or cooking utensils. There were not enough towels. When you have kids… beaching, pooling, showering.. you need more towels. We would have like to have a broom available to sweep. Would have liked a few more trash bags. Also there was a smashed tiny bar of soap and only a little shampoo and conditioner. Normally when we stay in those they have some board games and a little beach gear like lawn chairs and stuff. We had to purchase a lot that normally is in the rentals.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Lindsay W, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We're disappointed to hear that your stay did not fully meet your expectations and want to take a moment to address your concerns.
  - Where the dishes are not Mission Blue or Tiffany Blue dinner sets, we feel they are befitting for our condo in Galveston with full-place settings. You are correct, we do not have silverware but do provide a new box of plasticware for each stay which can be located in the kitchen drawer.
  - We provide six large towels in addition to face towels and will follow up with our cleaning service to ensure that adequate towels are being left out for each guest stay as well the toiletries.
  - We appreciate you bringing this to our attention. We take our listing accuracy seriously, we do not advertise or offer board games to be available for guest use, and after hearing your feedback we were made aware that it is noted on our listing "beach chairs" as an available amenity, this is referencing the community poolside seating. We sincerely apologize and have since requested "beach chairs" be removed from our offered amenities to avoid any confusion for our future travelers.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.