Terramar Beach Haven w/ Pool Access!

Reviews

• Galveston Trip

  5/5

  We went to Galveston for business. Great trip, great location. It was quiet, peaceful, and relaxing. Great ocean views and vibes.

  *This review was originally posted on Vrbo

• Beautiful Beach Home

  5/5

  Very comfortable, cleaned, well located and beautiful decorated beach house. Fair price and great Host and Manager. Highly recommended.

  *This review was originally posted on Vrbo

• Wonderful Home

  5/5

  The property was exactly as described and pictured. Great location and cute house. Kitchen was well stocked with everything we needed. Property manager and owner both reached out before our stay and were extremely accommodating and wonderful to work with. The only issue for me which would stop me from renting the house again was the size of the bed in the master bedroom. No shade to the owners as I knew it was a queen bed when I rented the home. It was very comfortable, but my husband and I prefer a king size bed. Other than that (my personal preference), absolutely don’t hesitate to rent this home for your next vacation!!

  *This review was originally posted on Vrbo

• Fun times

  5/5

  Great location

  *This review was originally posted on Vrbo

• Vacation Home

  1/5

  The view from the house was beautiful! The area was very quiet and safe. Home owner was friendly when asked for information. We will never stay there again. Furniture was very uncomfortable with dirty and torn slipcovers. Bed in master was very uncomfortable. Carpet upstairs was very dirty. Hardly any bath towels we found two. Coffee maker was dirty, old coffee in a canister, thankfully we had our Keurig and coffee with us. We had to wash the dishes before using them. The pictures are very deceiving. We have stayed at a lot of vacation homes, this was sadly the worse one of all.

  Manager's Response:

  Hi Val, we're happy to hear you enjoyed the views from this property, however, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Our listing reflects the layout of the home, though we are sorry if this caught you off-guard. We pride ourselves on being transparent and accommodating to all guests and would have been more than happy to walk you through the exact layout of the home had you inquired during the booking process.
  - While we try to accommodate all guests' comfort, mattress taste is subjective, and we have never received any complaints about this in the past. We're sorry the mattress didn't meet your preferences. We have already replaced the carpet and the sofas so our guests can enjoy their stay.
  - Towels are provided based on the number of guests listed on the reservation. The coffee maker works well and we wish you had reached out during your stay so we could have quickly resolved your concerns. We offer our guests 4 sets of dishes that are always clean and ready to use.
  - We use a cleaning service to have the home professionally cleaned before each guest's arrival. We wish you had reached out to the Guest Contact during your stay if there were any issues you needed addressing. We would have done everything we could to resolve them immediately so that you could enjoy the home.
  - While we do regret our home was not up to your expectations, we are happy to share that no issues were reported by the guests who stayed the following weekend.
  - Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!