Entertainment Patio & Deck: Galveston Escape!

Reviews

• Great Place on the Outskirts

  5/5

  Communication with the property manager and the owner was great. Both were very friendly and quick to respond. They really went above to make sure we enjoyed our time here.The property is perfectly secluded. A short drive to anything we were getting into for the day. At the end of the day we would come back and relax in a very inviting setting.All around, a great place that for us was more relatable and more like a home away from home than one of the downtown locations and much better than a hotel room.I would definitely recommend this property to any friends and family looking.

  *This review was originally posted on Vrbo

• My stay

  2/5

  TVs in 1st bedroom don’t work lower deck was just nasty spider web everywhere and the fact they controlled the Ac was ridiculous at night they cut air off we was sweating they have a smart controller on the Ac TV in 2nd bedroom couldn’t get certain Channels House need some upgrades ☹️

  Manager's Response:

  Hi Princessknb, we want our guests to rest easy when they stay with us, and we apologize if you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We set the thermostat to a comfortable setting and are open to any requests to change the temperature. We do apologize that you were uncomfortable during your stay.
  - We wish you had reached out to us, considering, we would've been more than happy to resolve your concerns and make your stay more comfortable.
  - We do our best to keep the outdoor area clean and looking nice, however, it’s certainly possible for the weather to affect the outdoor area once our landscaping crew has left.
  - We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take guests' feedback about our property seriously.
  - The TVs were inspected after your departure and are fully functional. We do apologize that you were unable to enjoy the TVs.
  - We wish you had reached out during your stay about operating the TVs. We would've been happy to help you troubleshoot so that you could enjoy the home.
  - While we regret our home was not up to your expectations, we’re happy to share that our most recent guests reported no issues.
  - We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!

• Disappointed

  3/5

  Home is nice but too many issues. Ice maker did not work and chute moldy, TV in 1st bedroom would not connect to WIFI, lawn not mowed, dead cockroach in primary bedroom which needs darkening shades, guests not allowed to use hot tub. Pet fees very high and limited to one animal, owner made exception with additional charge of $50 per dog and we were required to pay for a service dog.

  Good location, well equipped, pleasant decorations.

  Manager's Response:

  Hi Barry, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our property seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The listing does state that our home is pet-friendly and we strive to be transparent with our guests at every stage of the booking process.
  - We are happy to break down all fees for travelers before the reservation is confirmed. Our goal is to ensure that our guests are fully aware of the price of the reservation, leaving no room for surprises.
  - The TVs and the WIFI were inspected after your departure and are all fully functional. We wish you had reached out during your stay about operating the TVs and WIFI.
  - We would've been happy to help you troubleshoot so that you could enjoy the home. We do understand that these amenities play a large role when guests book a property.
  - We try our best to accommodate guests and provide a great environment, but sometimes external factors such as inclement weather are simply out of our control.
  - It’s certainly possible for the weather to affect the outdoor area once our landscaping crew has left. We also have ongoing pest control that manages and protects the home from issues.
  - While we regret our home was not up to your expectations, we’re happy to share that our most recent guests reported no issues.
  - We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!

• Immaculate

  5/5

  Very clean, spacious, and beautiful interior decor. Our favorite amenities was the plush couch and both top and bottom patios. Will definitely rent again!

  *This review was originally posted on Vrbo

• Great place

  5/5

  Enjoyed everything on property only thing wish it didn’t show pictures of hot tub and you think you can use it then after booking says you can’t use it other then that everything was perfect

  Positive:

  Negative:

  *This review was originally posted on Vrbo