Second-Row Surfside Beach House: Newly Renovated!

Reviews

• Sub par stay

  2/5

  This stay was subpar! We came in late and no lights on to see! Had to fight with lock boxes to get it open to go inside, but this was not that big of a deal! The big deal was inside! House was poorly stocked with dishes! Worse was the kitchen had crumbs from some kind of food on counter, a piece of cat/dog on floor, and a wrapper from a breakfast sandwich left out from someone’s breakfast that morning! On top of that was the bedrooms! Both had no bedding on! Each had the bed sheets wrapped in tape sitting on bed for US to put on! Unimaginable you would have to guess put on its own bedding! To make that worse was the bed spreads and comforts piled in the corner or at the foot of the bed and they did not look like they were cleaned! TV in living roomed worked but TV in bedroom did not! House had no water filter and water had a pretty strong metal smell! Positives is the ramp was very handy and house was cozy for a cold raining day, as well as had no leaks!

  Manager's Response:

  Hi Shane, we want every guest to arrive at a home that’s 100% ready, so we take cleanliness and guest feedback seriously. After sharing your concerns with the homeowner, they’d like to offer the following:
  - The lockbox issue was caused by low batteries, and while there was initial confusion locating the property, I’m glad we resolved this quickly.
  - Since your stay, we've made the decision to partner with a new cleaning team to ensure beds are always made and no details are missed going forward. I’ll also check the TV in the bedroom to address any issues.
  - The home uses the island’s well system, which can carry a metallic smell and isn’t intended for drinking. Bottled water is typically provided, and I’ll ensure this continues.
  - I’m planning a personal visit after the holidays to confirm everything meets our standards to ensure future guests do not share the same experience.
  Thanks for bringing this to our attention so we can improve for future guests!

• Just book it.

  5/5

  Perfect for older guest with mobility issues. Ramp was a life saver. Well furnished for comfortable lounging, kitchen well stocked. Deck in front perfect for watching waves, ships inbound, surfers. Ample parking. Loved it. Will return in 25.

  *This review was originally posted on Vrbo

• Magical getaway

  5/5

  Churchill (dog) and I thoroughly enjoyed our stay! We regret not staying longer. Another getaway to this special place in near future!

  *This review was originally posted on Vrbo

• Beach getaway

  5/5

  We arrived to a clean house with all fans and air conditioners on so the house was very comfortable temperature wise. The house cooled to our satisfaction with the ceiling fans. I enjoyed sitting on the balcony with a book or just listening to the waves in the evenings or at night.

  *This review was originally posted on Vrbo

• Not Happy

  3/5

  The house was clean. But all the air conditioners in the house quit working and it got up to 81 and we were told it would be after our check out date before they would look at them. The floors around the walls are sagging and unstable. You could sit under the house and see someone above walking through the house. Because the floor would sag under them. Only one of the 3 tvs worked in the house. We had to replace all the lights because they were out.