‘Casa Sol’ Crystal Beach House w/ Wraparound Deck

Reviews

• Time to Relax

  4/5

  First vacation in 28 years without children. We wanted to relax and unwind.

  *This review was originally posted on Vrbo

• Fun at the beach

  5/5

  The house was amazing! We had a view of the ocean from the rocking chairs on the porch. We enjoyed our stay!

  *This review was originally posted on Vrbo

• The house was well done, albeit pretty dirty.

  3/5

  The house was well done, albeit pretty dirty. The kitchen floor was filthy and bathrooms not clean. Didn’t think I would reach Holly for check in info; texting didn’t work nor emailing and I finally called her the morning of, woke her only to have her tell me she was on vacation. Fast forward to our arrival; housekeeping was there with maintenance fixing the broken master bed...didn’t fix the broken recliner nor the broken panel on the refrigerator. Found that out after calling Holly again and her telling me she was on vacation but would find out and get back with me. Nothing as of 10 that evening so I texted and emailed her again. She emailed me the next day telling me the panel was broken and had to be ordered and would be several days; she would be happy to send us a case of water and that she was on vacation...3rd time!! We left Thursday late after the power went out and had no idea when it would be back on, and still had not received our case of water!! I did not have an alternate person to contact with any of these issues. I called Evolve and shared my frustration and he had Jesse, the homeowner call me. After sharing all my concerns with him I mentioned I would appreciate a refund for 1 night as we were leaving due no power and he said there was nothing he could do about that!! I completely agree on that point, but with all the other issues I felt it was the least he could do. Not our first rental on Crystal Beach and all have been lovely and well cared for!!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi there, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Our house is cleaned by professionals after each guest's stay, with photos taken as proof of cleanliness. During our conversation with the guest, no cleanliness issues were mentioned. We value feedback and would have addressed any concerns if notified. It also would have been acceptable to inform our housekeeping staff of any issues upon arrival and they would have been happy to rectify the issues. Our photos confirm the house was cleaned to our standards before check-in. 
  - When the guest contacted the homeowner, we apologized for the challenges they faced in reaching us. It was an unfortunate situation with key people being away on vacation. We genuinely apologize and understand the frustration this caused.
  - Unfortunately, the previous guest did not treat some of the furniture in the house with care. Consequently, we had to send maintenance to address and repair these issues. We apologize for the inconvenience caused by the presence of the maintenance crew when you arrived.
  - The water/ice dispenser on the refrigerator door is currently out of order due to supply chain issues, which have made replacement parts unavailable. However, the ice machine inside the freezer is still producing ice, and guests can access water from the kitchen sink. 
  - We are sorry for the power outage during your stay. Unfortunately, on that particular day, the power went out across the entire peninsula, affecting everyone. Although it was beyond our control, we made an effort to address the issue by providing a generous refund for one night to compensate for the inconvenience you experienced.
  Thanks for letting us know about your stay.

• Great Beach Getaway

  5/5

  Enjoyable with easy access to the beach and chill vibes

  *This review was originally posted on Vrbo

• Bachelorette party

  4/5

  Overall stay was great! except for the bunk beds mattresses were wayyyy to hard, they killed our backs !

  *This review was originally posted on Vrbo