Canyon Lake Hideaway w/ Fire Pit & Yard!

Reviews

• We had a blast!

  5/5

  Although my stay was a couple of months ago, it is no reflection on the property. We LOVED this house! We were there for my son's wedding at The Preserve and it was the perfect location and perfect stay for our family. The view was amazing, the decks and hot tub were so relaxing, the beds were super comfy, the living area and dining were so nice and the kitchen was well stocked. We did not have any issues but I did have a question and reached out to the host for assistance. He was extremely nice and responded to my voicemail right away. If you are hesitating to stay here - DON'T! You will love it!

• 1/5

• 5/5

  Great property! Really enjoyed our stay here.

  *This review was originally posted on Vrbo

• Home Away From Home

  5/5

  It was a great secluded stay. We enjoyed our stay.

  *This review was originally posted on Vrbo

• Cute house but unhelpful host and NO HOT TUB!

  3/5

  First and LAST time booking with Evolve. The house was cute and mostly comfortable for our party but the value was poor and the amenities did not match the listing photos or details. We were disappointed to find the hot tub not working when we arrived. The host stated "it should be working" and couldn't offer a solution to fix it during our stay. We asked for a discount on our stay, since the hot tub is one of the reasons we booked (and gives value if it works), but the host did not reply to this request. One of the rooms no longer has a bunk bed and now has a double bed with a trundle. We made it work but an updated picture and information about beds would be better for future guests. It is a private space and yard but you do hear the highway right below. The stay was ok minus not having a hot tub and some minor inconveniences but as vacation rental owners ourselves, we know accuracy and value are important; evolve/host could have given a discount towards our stay considering the listing did not offer what it claimed to offer. Evolve offers no phone number or efficient customer service solution to solve problems during the stay. I will be looking for this review to be posted (and not removed) as it is 100% accurate of our stay - the listing has great potential with a little attention to detail.

  Manager's Response:

  Hi Chris, we take guest feedback seriously and have shared your comments with the homeowner, who would like to provide the following response:
  
  -As the owner, I spoke briefly with the guest when they reached out directly. We have a service that cleans and maintains the spa weekly, notifying us of any necessary repairs, though the heating issue had not been reported at that time. The spa has since been repaired, and recent guests have enjoyed it without any issues.
  
  -Minor repairs, including the towel hanger and other maintenance items, have been completed to ensure everything is in top condition. We prioritize property upkeep to meet guest expectations and enhance the overall experience.
  
  -While a discount was not extended, we believe the home provides great value, not only due to the hot tub but also through the overall comfort and amenities we offer. Our goal is to ensure all our guests have a pleasant and enjoyable stay.
  
  -As for the bedding setup, it has been in place for over a year and has consistently provided a comfortable and functional arrangement. It offers the same number of beds and is designed with both ease and safety in mind. We always encourage guests to review the listing details thoroughly to ensure their expectations are met.
  
  -Evolve is a management company, and our teams are always available to answer any questions or concerns. We are available 24/7, but we encourage guests to contact their local guest contact for any on-the-ground inquiries. They are familiar with the property and can address issues more efficiently.
  
  We are committed to providing an exceptional experience for all our guests and take pride in welcoming many more, as reflected by our numerous 5-star reviews.