Waterfront Lake Brownwood Gem w/ Private Dock

Reviews

• Memories Made

  5/5

  Thank you to our wonderful hosts for sharing this great property! It’s conveniently located in a quiet neighborhood with ample parking and was well lit for our evening arrival. The accommodations were so cute and just as described. We loved reading the owner’s note about the history of the lake house and it’s special family significance. The outdoor areas were very inviting and were quite comfortable in the cool fall air. Kitchen and bathrooms were stocked with basics necessities as noted. Can’t wait to gather there again someday soon to make more wonderful memories!

  *This review was originally posted on Vrbo

• Beautiful home. Terrible communication.

  2/5

  My mother, her two sisters and I rented this lakeside home for a weekend in their hometown of Brownwood. The ladies all range in age from 83-89, and one is in poor health. We arrived at the house at the appropriate time, only to find that the keypad had not been programmed correctly for our entry. The lockbox on the back door, which also contained a key, did not work for us either. It was 104 outside, so the older ladies sat on the covered patio while I began trying to contact the property managers. NO ONE answered my repeated phone calls or frantic voice mails. I tried calling and texting every number on the reservation as well as emailing the address included, all to no avail. After about 2 hours, we asked the resident across the street if he knew how to get in touch with the owners. He had the phone number for the cleaning lady, and she has my everlasting gratitude for actually answering her phone. She explained that the lockbox had a button on the back to press--unfortunately, the button is covered with a foam pad which prevented us seeing it initially. We were finally able to get into the house around 6:30 pm, after sitting in the heat for several hours.Around 8 pm, one of the owners finally called back to apologize for all the trouble. We talked and they offered a discount for our trouble, which was acceptable. What was NOT acceptable was that it took them so long to reach out. A contact phone number is worthless if no one bothers to answer the phone or respond to a text or email. The house itself is lovely, spotlessly clean and we enjoyed our stay. One caveat--one of the bedrooms does not have access to a bathroom, not usually a big deal, except that this bedroom is only accessible by going outside on the back porch and entering through a door there. If one needs to use the bathroom in the middle of the night, they must go inside the house--which means the back door has to remain unlocked all night.

  *This review was originally posted on Vrbo

  Manager's Response:

  Elaine and John D, thanks for staying with us! We are sorry you experienced a few issues upon your arrival.
  
  - We are incredibly sorry that you had trouble getting into our house upon arrival. We agree our communication failed during this occurrence. Our emergency contact had misplaced his phone and didn't find it until he got home that evening which prevented him from responding to your calls and texts in a timely manner. The front door lock malfunctioned therefore the code did not work. We believe we have solved the problem.
  
  - The lock box on the back door is there in case of an emergency and it is working properly. It too has an entry code but because you couldn't get hold of us, you probably didn't have the right code to access the key. We're sorry for the confusion.
  
  - The comment about the patio bedroom is well taken. Although it has never come up as an issue in the past, maybe we should put a better description on our listing about that bedroom for our future guests. We do understand your frustration regarding this and we're sorry if it made you feel uneasy.
  
  Thank you for your valuable feedback!

• Great place by the lake

  5/5

  Very clean! We had a great weekend checking our youngest into the dorms at Howard Payne and all being able to hang out together. Being right on the water is great! Beautiful sunsets and very relaxing. Just little notes to be aware of (but not a complaint): The third bedroom is outside the back door. It is just a few steps, but it is not in the house. Could REALLY use new pillows! It will probably not be our last time to stay in this very clean, very cute little house when we go visit him at college.

  *This review was originally posted on Vrbo

• This was an awesome get away very spacious we will be back

  5/5

  excellent

  *This review was originally posted on Vrbo

• Great place by the water!!

  5/5

  This is a great place by Lake Brownwood! It is so so clean and has all the amenities you need. We brought our son to Howard Payne for his freshman year so I am sure this will not be our last visit. It was a great place for us to hang out while he did his activities but we could spend the weekend in case he needed us.