Austin Home w/ Deck, Yard, & Hill Country View!

Reviews

• Clean, quiet, cute

  5/5

  Beautiful property. Clean, convenient, comfortable. Will stay again!

  *This review was originally posted on Vrbo

• This place beyond amazing

  5/5

  Beyond amazing, very clean and even womens stuff was available in the toilet, dishwasher liquid, cleansing stuff was amazing, the only bad thing is i messed one day by leaving early on Jan 2nd instead of leaving on 3rd , i put a wrong date and i don’t think they will refund me.

  If you have a famil kr

  *This review was originally posted on Vrbo

• Have a screen shot of the listing handy

  3/5

  We arrived late in the evening to a very very dark house with no house numbers on it to identify it. Definitely have a screen shot of the listing handy so you know you’re at the right house. We figured it out by finding the lock box and correctly entering in the numbers.

  The house is quirky but met our needs. No screens on any windows so not able to get fresh air. Don’t look too close at the bathroom either😵‍💫. The patio furniture was a bit dirty and the yard overgrown. Our dog enjoyed the backyard.

  After we were paid in full we received the vast check out chore list along with the early check out time. It truly made us wonder why we had to pay for a cleaner when we were taking out the garbage to the far side of the house (found the mailbox over there tho!!), washing and putting away dishes, stripping the beds etc.

  If you want a good yard for your dogs then this is the place to stay. Otherwise…

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Julie, we passed your comments on to the homeowner who would like to share the following: We strive to make all of our guests happy, and we put a lot of thought into what we like when we stay at short-term rentals and then apply those amenities to our home. We are sorry that you didn't enjoy your stay.
  -The bathroom is not updated, but guests can rest assured that it's professionally clean and completely functional.
  - We appreciate your feedback on locating our home. It's the first instance of this issue, and we'll improve visibility by adding address numbers.
  - We don't have screens on the windows, but that is because people comment on the view, so we don't want to obscure it.
  - As we aim for guest satisfaction, we always do our best to accommodate our guests. If you had contacted us with your request for a later check-out time, it would have been no problem.
  - In our short-term rental experiences, receiving a checkout list for tasks like trash disposal and dishwashing is fairly common. It's surprising that you found this unusual and questioned the cleaning fee, especially given our cleaning crew's videos documenting an extended cleaning time of 4.5 hours, compared to the usual 3 hours. It's not something we take pleasure in addressing, but we believe in providing full transparency for anyone who may come across this review.
  We have made a note of all of your critiques, and we do take them seriously. We truly do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.

• Loved the place and location!!

  5/5

  Everything was great and the house is nice and comfy. Loved it!

  Manager's Response:

  From the owner: "Thank you, Perla. I am glad that the house mmeetsyour expectations. Come back soon"

• 5/5

  Property was clean and comfortable. It is tucked away in a quite neighborhood which made for a great stay.

  *This review was originally posted on Vrbo