Cozy Townsend Condo, Resort-Style Amenities!

Reviews

• Unruly nextdoor neighbor - SUPER OBNOXIOUS AND LOUD

  2/5

  The checkin process was fine. The floors throughout were still very dirty though. We reached out to the property manager and a cleaning person came out quickly. The property is listed as "tranquility" however it is anything but that. The immediate next door neighbor literally threw a fiesta with mariachi music blasting from 1:30 AM to about 3:30 AM, extremely loud guests, banging on walls and doors, multiple vehicles, ect... My family (spouse and 3 young children) did not sleep for several hours because of this. The following morning, a number of the neighnors were throwing up in the grass area in front of the unit. This was totally unacceptable and honestly, we should be refunded for a day as it was a disaster of a night and it ruined our following day because everyone was exhausted. I would not recommend staying here.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Robert, we want our guests to have a restful and enjoyable stay, so we take your feedback very seriously. We followed up with the homeowner after reading your review, and they wanted to share the following:
  -We're glad to hear that the check-in process went smoothly and that the cleaning person responded quickly to address the dirty floors.
  -We deeply apologize for the noise disturbance caused by the neighboring party. This is not the tranquil experience we aim to provide.
  -The homeowner was unaware of the noise until your request for a refund. After contacting the HOA and neighbors, we learned that the noise violation was addressed, and the responsible party was fined for breaking the quiet hours policy (10 pm to 7 am).
  -The homeowner provided you with a partial refund and sent an apology message for the inconvenience and how it affected your trip.
  We appreciate your feedback and are taking steps to ensure a quieter and more peaceful environment for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to host you and your family again under better circumstances.

• Guys trip for Bronco Celebration

  4/5

  I, along with my 16 year old son along with my dad, made the trip to Townsend for the Bronco Super Celebration. This place was great for us. Plenty of room. Clean. Great location. Owners were easy to deal with. Our only minor complaint was that the living room tv did not have a remote, and we could not change the channel. Small inconvenience. Overall 5-stars.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Sam, I am glad you enjoyed your visit. A previous guest accidentally took the den remote control so it was replaced with a universal remote control. I am sorry that did not work for you. We did replace it with the correct remote control."

• Great location

  5/5

  Great condo in a perfect location. Community is very quiet and peaceful close

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Elaine, I am glad you enjoyed your visit to the mountains and your stay at Tranquility. We would love to have you back!"

• 4/5

  We loved being in a gated community and super close to lots of hiking options. Cades Cove Scenic Loop, Abrams Falls and Laurel Falls were all close by and excellent! We were also close to Tuckaleechee Caverns and the Foothills Parkway, which was a gorgeous drive and view from Look Rock. Even Clingmans Dome and Andrews Bald were only around 1 hour away.

  This was our first time staying somewhere other than a hotel while on vacation, and it definitely won us over!! Kudos to Jennifer for ensuring that we felt like we were on vacation with the whole check out process, too!! ❤️

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Jessica, I am so glad you not only enjoyed your stay but found it to be so convenient to everything you were looking for. The Smokeys certainly are beautiful this time of the year. Thank you for taking the time to give us a review."

• Peaceful side of the mountains

  5/5

  A nice condo in a private, quiet setting with friendly neighbors. Everything you need is avaliable at the condo. The owner makes access very easy. Second stay in this complex and recommend this overall location (there are multiple condos listed for the same location).

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Jacques, thank you for staying with us and for your kind review. We try to make it as easy as possible for people to get in the gate and their condo so they can start relaxing as soon as they arrive. I hope you can stay with us again in the future."