Grill & Fire Pit: Peaceful Sevierville Cabin!

Reviews

• Overall reveiw

  4/5

  Overall pretty good experience. Hot tub didnt look clean enough to use. Water damage to main bedroom wall. Wifi was basically nonexistent, maybe due to usage cap. Made it an inconvenience to plan out our days. The only other thing i will say is there should be something in the listing about the driveway being so steep. Glad we brought the vehicle we did because the car would have never made it.

  *This review was originally posted on Vrbo

• Vacation

  5/5

  The property was a great place to stay overall. With some work we would return. The ad for the property needs to be updated. I think you need a better house keeper, there was grease on the stove under the rings for the burners, someone stayed with an animal prior to us and there was vomit behind the dresser in the bedroom, the one to the right, to do better on supplies such as toilet paper, to have a better variety of kitchen extras, and dishes etc... we never could find where to turn on the deck lights. Overall have better instructions on the use of lights, ceiling fans, etc... If your going to have games,make sure that they work, or have instructions on how to use them. I think if your going to have a foosball table make sure to supply balls for it. Lastly remove the hot tub from the premises, it doesn't work and it takes up deck space.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Thank you for your detailed feedback. we truly appreciate you taking the time to share your experience. We’re sorry to hear that some aspects of your stay didn’t meet expectations. Your comments about cleanliness, supplies, instructions, and maintenance are all noted and taken seriously.
  
  We wanted to let you know that we have decided to pause all Airbnb rentals for this property so that we can focus on making the updates and repairs it needs. This includes addressing the issues you’ve mentioned and giving the cabin the attention it deserves.
  
  We hope to welcome guests back in the future once the cabin has been refreshed and improved. Thank you again for your honest review. It helps us make the space better for everyone.
  Warm regards."

• The cabin was excellent

  5/5

  The cabin was neat and clean and we had a great time

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Thank you so much for the 5-star review! We’re so glad to hear that you found the cabin neat and clean and that you had a great time. It means a lot to us, and we hope to welcome you back in the future!"

• Needs some TLC!

  4/5

  The cabin itself is clean. But, there needs maintenance done to sink, eaves, fire place guard, and especially hot tub. We did get in touch with the cleaning people and they were very friendly and helpful but still couldn't get the hot tub to work.

  If owner gets all of the maintenance done and the TLC needed for the cabin, it will be a great place to stay again.

  Manager's Response:

  From the owner:
  "Thank you so much for your feedback. We truly appreciate you bringing these maintenance concerns to our attention. We’re sorry to hear the hot tub and other areas weren’t up to standard during your stay. We’re glad our cleaning team was able to assist, even though the issue couldn’t be resolved at the time.
  
  We want you to know that we’ll be closing the cabin for the next six months to focus on addressing these issues and making necessary repairs and upgrades, including the hot tub, sink, eaves, and fireplace guard. Our goal is to make sure future guests have the best possible experience.
  
  We hope you were still able to enjoy your time at the cabin, and we would love the opportunity to host you again once everything has been refreshed and updated. Thank you again for your honest review and understanding!"

• 3 night stay

  3/5

  The cottage was comfy, we booked it for the quiet and the hot tub apron arrival the hot tub was not warming up and eventually the jets didn't turn on somit was unusable for our stay

  *This review was originally posted on Vrbo