Peaceful Sevierville Home w/ Private Hot Tub!

Reviews

• Winter getaway

  5/5

  Fun week

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you Michael! So glad you had a fun week in winter at the Cozy Bear!"

• Peaceful But Needs Improvement

  2/5

  I do not believe that the reviews for the property are authentic and may be generated by the property manager. Also, the photos are outdated.

  The property is in a peaceful location. However, the property could improve the check-in process, cleanliness of the property, and hazardous driveway. I had to contact VBRO becuse I had not received check-in information and it was 30 mins before check-in.

  When I arrived to the property, I noticed that the driveway had not been cleared of leaves since the start of fall. Given the steepness of the driveway's decline to the property, it creates slick conditions. It contributes to a vehicle sliding towards the cliff. When informed about the hazardous conditions of their entry, the property manager offered no resolution and took no responsibility for the proper care of the home's driveway.

  The fire pit area is not as pictured. Instead, the area is not properly maintained and has overgrown foliage and broken chairs. The porch furniture was also broken and in poor condition. Overall, the furniture had not been cleaned in some time.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dr. Antoinette, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  
  -While we regret that your experience did not meet your expectations, please rest assured that our property is consistently maintained, and our property manager is committed to ensuring a high standard of care. All reviews, including those that mention the steep driveway, are from verified guests, ensuring their authenticity.
  
  -Additionally, our cleaning team takes photos after each service to document the home's condition, ensuring it meets our high standards prior to every guest's arrival. This practice helps maintain transparency and confirms that the property is in pristine condition when guests check in.
  
  We are committed to providing an exceptional experience for all our guests and take pride in welcoming many more, as reflected by the positive feedback we consistently receive.

• Great experience!

  5/5

  We enjoyed our stay very much! Beautiful setting! Great accommodations! We celebrated an early Thanksgiving with our daughters who joined us there!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "We are so happy to hear this! We love it when families can gather for a special celebration at the Cozy Bear. We hope you all can come back one day!"

• Great experience!

  5/5

  We enjoyed our stay very much! Beautiful setting! Great accommodations! We celebrated an early Thanksgiving with our daughters who joined us there!

  Manager's Response:

  From the owner: "Thank you so much for taking the time to leave this review! We're so happy you had a great time with your family at the Cozy Bear. We hope you all can come back someday!"

• Family friendly

  5/5

  This was a nice place to stay with several things to keep the family entertained!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you so much for taking the time to leave this review. We love providing a place where families can spend some downtime together! We hope you all can come back one day."